Dhanashree Salunke
Andheri East
Summary
Dedicated service officer with three years of experience in providing exceptional customer support, problem-solving, and conflict resolution. Skilled in managing inquiries, complaints, and requests efficiently while maintaining a high level of professionalism and empathy. Proven track record of meeting and exceeding performance targets, building strong relationships with clients, and contributing to a positive customer experience. Strong communication and organizational skills with a proactive approach to problem-solving. Seeking to leverage my expertise to drive customer satisfaction and loyalty in a service-oriented role.
Overview
3
3
years of professional experience
Work History
Service Officer - Deputy Manager
Kotak Mahindra Bank Ltd
Mumbai
08.2021 - Current
- Manging Customer Centric Operations towards providing the best solutions to the customers to suit their needs and esnure satisfaction
- Resolving customer inquiries and complaints effectively and in a timely manner to ensure high customer satisfaction
- Managing a portfolio of corporate salary accounts, ensuring all financial transactions and documentation were accurate and maintained in compliance with regulations
- Collaborating with internal teams to streamline processes and improve efficiency in service delivery
- Handling and maintaining salary upload requests of corporate salary accounts
- Improving customer's banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay
- Advocate for clients to navigate complex systems such as government benefits, healthcare services, and education programs
- Maintain accurate and up-to-date documentation of client interactions, service plans, and outcomes in adherence to agency guidelines
Education
MBA in Banking and Finance -
NMIMS
Mumbai10.2023
PGDFM in Financial Management -
Mumbai University
Mumbai10.2022
BMS in Finance -
Sathaye College
Mumbai10.2020
HSC in Commerce -
Bhavan's College
Mumbai02.2017
SSC -
Canossa High School
Mumbai03.2015
Skills
- Time Management
- Customer Centric
- Attention to detail
- Efficient in Microsoft Office
- Leadership
- Problem solving
- Adaptability
Accomplishments
Best Service Officer in SLC Funding, Kotak Mahindra Bank Ltd.
Awarded as the Best Service Officer in recognition of my excellent performance in SLC Funding. - June,23.
Languages
- English
- Hindi
- Marathi
Timeline
Service Officer - Deputy Manager
Kotak Mahindra Bank Ltd
08.2021 - Current
MBA in Banking and Finance -
NMIMS
PGDFM in Financial Management -
Mumbai University
BMS in Finance -
Sathaye College
HSC in Commerce -
Bhavan's College
SSC -
Canossa High School
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