Dhanashri Bhauasaheb Kore
Pune
Summary
Seeking a transition to a Java Developer or Software Testing position at IT companies to leverage technical skills and contribute to the development of cutting-edge software solutions. Strong problem-solving abilities and a passion for creating user-friendly interfaces with one year experience as customer care executive.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Care Executive
Conneqt Busineess Solution
Pune
09.2022 - 08.2023
- Analyse customer purchasing habits, returns, and complaints to make adjustments to their customer care strategy as necessary
- They also analyse the communication cycle between their staff and customers using client relationship management software
- Managed 50+ customer interactions daily, resolving inquiries and issues with a 95% satisfaction rate, through the utilization of CRM software and a keen focus on empathetic communication and efficient problem-solving.
- Resolved billing issues and disputes through effective problem solving techniques.
Education
Bachelor of Science - Computer Science
Shivanand College, R.C.U.B
Kagwad, Belgavi, Karnataka11-2021
Associate of Science - Science Education
Shivanand PU College , P.U.E BANGALORE
Kagwad, Belgavi, Karnataka07-2018
SSLC -
Mallikarjun Vidyalaya , K.S.E.E.B
Kagwad, Belgavi, Karnataka.05-2016
Skills
- Core Java
- SQL Server
- HTML
- CSS
- Java Script
- Tomcat
- Software Testing and Validation
- Decision-Making
- Programming
- Problem-Solving
- Performance Improvement
- Test development
- Interpersonal Skills
Certification
KodNest Premium Module (Full-stack Development Training Institute in Java in Bangalore)Nov 2021 to August 2022
Personal Information
- Name : Dhanashari Bhausaheb Kore
- Date of Birth: 03/09/00
- Gender: Female
- Hometown : Kagwad. Tal Kagwad, Dist-Belgavi
Languages
English
First Language
English
Upper Intermediate (B2)
B2
Hindi
Advanced (C1)
C1
Marathi
Proficient (C2)
C2
kannada
Advanced (C1)
C1
Timeline
Customer Care Executive
Conneqt Busineess Solution
09.2022 - 08.2023
Bachelor of Science - Computer Science
Shivanand College, R.C.U.B
Associate of Science - Science Education
Shivanand PU College , P.U.E BANGALORE
SSLC -
Mallikarjun Vidyalaya , K.S.E.E.B
Similar Profiles
SUNIL BADRINATH JADHAVSUNIL BADRINATH JADHAV
Team Leader for Axis Bank Credit Card Inbound Process at CONNEQT BUSINESS SOLUTION LTDTeam Leader for Axis Bank Credit Card Inbound Process at CONNEQT BUSINESS SOLUTION LTD
JAVED KHANJAVED KHAN
Team Leader at Conneqt Business SolutionTeam Leader at Conneqt Business Solution
Akshat JaiswalAkshat Jaiswal
Sr. Team Leader at Conneqt Business SolutionSr. Team Leader at Conneqt Business Solution