KVS NAGARAJ
Visakhapatnam
Summary
Salesforce developer with 3+ years evaluating company processes, developing CRM workflows and adapting applications for business needs. Skill at preparing technical documentation, supporting fellow developers and testing applications. Creative team player with strong technical and time management skills.
Overview
12
12
years of professional experience
Work History
Senior Customer Service Executive
Infinite technologies
09.2023 - 05.2024
- Answered multi-line phones and used active listening skills to assess client's issues and challenges
- Improved customer satisfaction by addressing and resolving complex customer inquiries promptly and accurately.
Software consultant
Preludesys
07.2022 - 11.2022
- Developed customized reports and dashboards for various departments, enabling better decision-making
- Ensured code quality by following best practices and conducting thorough unit testing before deployment into production environments
- Optimized day-to-day operations through the creation of workflow rules, approval processes, and process builders.
Customer Operations Executive
Uber
01.2021 - 08.2021
- Excellent communication skills, both verbal and written
- Proven ability to learn quickly and adapt to new situations
- Skilled at working independently and collaboratively in a team environment.
Customer Operations Executive
Suprdaily Technologies
07.2019 - 01.2020
- Managed escalated customer issues with diplomacy and professionalism, often turning challenging situations into positive outcomes
- Implemented quality assurance initiatives that resulted in decreased error rates across all channels of communication.
Customer Operations Executive
Concentrix
06.2017 - 03.2029
- Proven ability to learn quickly and adapt to new situations
- Used to handle Queries via chat related to Drivers and riders in Uber.
Education
Bachelor's of Technology (computer engineering) -
Raghu Engineering College
12.2017
Skills
- Complaint handling
- Core Java
- Salesforce Administration
- Apex Development
- HTML and CSS Knowledge
- Object Oriented Programming
- Visualforce Pages
- Lightning Components
- Database management
- SOAP and RESTful Web Services Projects
Languages
English
Hindi
Telugu
Communication Skills
I have received several awards for my outstanding communication skills, including recognition for providing exceptional patient education and counseling.
Leadership Experience
I have received an outstanding employee year of the award in Concentrix in the year 2018
Hobbies and Interests
Watching Cricket, Surfing the Net
Projects
Social Media Analysis Using Optimized KMeans Clustering, the increasing influence of social media and enormous participation of users create new opportunities to study human social behavior along with the capability to analyze large amount of data streams. The main objective is to distinguish users. This framework uses K-Means Clustering Algorithm along with Genetic Algorithm and Optimized Cluster Distance method to cluster data. The goal of this framework is to overcome the problem of general K-Means for choosing the best initial centroids using Genetic Algorithm as well as to maximize the distance between clusters by pairwise clustering using OCD to get accurate clusters.
Disclaimer
I do hereby declare that the above information is true to the best of my knowledge.
Timeline
Senior Customer Service Executive
Infinite technologies
09.2023 - 05.2024
Software consultant
Preludesys
07.2022 - 11.2022
Customer Operations Executive
Uber
01.2021 - 08.2021
Customer Operations Executive
Suprdaily Technologies
07.2019 - 01.2020
Customer Operations Executive
Concentrix
06.2017 - 03.2029
Bachelor's of Technology (computer engineering) -
Raghu Engineering College
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