Dhanesh Singh

• Develop and implement comprehensive risk management strategies and policies to address fraud and misconduct risks.
• Lead investigations into suspected fraudulent activities and coordinate with internal and external stakeholders.
• Collaborate with cross-functional teams to integrate fraud prevention measures into business operations.
• Responsible for overseeing projects within Fraud, ensuring their successful execution.
• Ensures product designs are scalable and prepared for future needs by closely collaborating with Solution Architects.
• Identify and addresses potential roadblocks to ensure smooth product launches.
• Manage entire product development lifecycle from inception through launch and ongoing maintenance and upgrades.
• Derive key insights from trickster's activities pattern by looking at their journey from enrollment, earning and redemption
• Communicate risks involved in to strategic and product plan, potential milestones, and recent releases to management
• Establish requirements and specifications for existing (enhancements) and new products

Key projects and Role:

• Implementation of real time KYC verification on the portal to enhance member's experience also to reduce identity theft, Cross Functional Project with 3rd party KYC solution company & 3rd party product development vendor team
• Setting overall high-level strategy and direction to build real time fraud prevention model to catch payment fraud and developing evaluation metrics, Cross Functional Project with Data Scientists
• Implementation of Redemption OTP in ecosystem on all platforms, Cross Functional Project with product development, web, app, and 3rd party vendor's team
• Responding escalations from Cyber Cell police - Payment Fraud

• Oversee sales process to attract new clients
• Work with senior team members to identify and manage risks
• Maintain fruitful relationships with clients and address their needs effectively
• Research and identify new market opportunities
• Prepare and deliver pitches to potential customers
• Foster collaborative environment within organization
• Pitched plans and investment strategies to potential partners to raise capital.
• Improved bottom-line profitability by growing customer base and capitalizing on upsell opportunities.

• Verification off existing customers data
• Designing and implementing an overall risk management process for the organization, which includes an analysis of the financial impact on the company when risks occur
• Performing a risk assessment: Analyzing current risks and identifying potential risks that are affecting the company
• Performing a risk evaluation: Evaluating the company's previous handling of risks, and comparing potential risks with criteria set out by the company such as costs and legal requirements
• Establishing the level of risk, the company are willing to take
• Conducted research, gathered information from multiple sources and presented results.

• The acquisition of new customers on the appropriate tariffs
• Retention and Development of existing medium and large accounts
• Improvement of revenue quality via up-selling
• Explaining the full range of TNT International and Domestic Express products and solutions
• Coordination and communication with internal departments to resolve issues for customer satisfaction
• Handling calls and queries of customers
• Arranging Imports / Exports for customers from other countries & to other countries following up for import / Export shipment till pick done, after pick forwarding the case to concern person from support team for better follow up and good service.