Dhanesh S U

As a Quality Analyst in BFSI- Commercial lending for Bank of Ireland Project, was handling customer mails, need to have interactions with the stake holders, SME and Managements Daily, weekly and monthly basis for reviewing the performance of the team on that week, Month.

Basically my Job is to check whether the repayments are going correctly and if we found any issue i need to highlight the issue to the client

I have suggested 5 process improvements which have reduced the TAT from 15 mins to 10 Mins.

I got promoted as Team lead last year August. And last November i got deputed to Indore for Recruiting and Team set up and successfully did that within the given Time.

Currently we are taking 68 additional subprocess which will complete within 2 to 3 months

After becoming team lead i started Preparing SLAQ, Nodal , Deck and started to meeting with the team members on weekly basis to give feedback about their performance.

From June 2016 to June 2020 i was working as maker in CITI Project. In Citi Project i have experience in One KYC for 2 years. He i was doing verification of client documents on regular basis and moved to CITI ICA this is UK based Insurance Project There also i was doing Maker role only.

From March 2011 to June 2016 i was working in USAA project, I was handling Maker role , Checker role got chance to interact with clients in few occasions as a checker.

USAA is insurance company for military persons in US i was working Life process and was handling 16 different sub process.

Also got deputed to Pune for a short term of 15 days to give training to new joiners.