Dhanraj Nabhapur
Madgaon,MH
Summary
With over 19 years of experience in the hospitality industry including 5.1 years as Duty Manager and 5.10 years as HOD. I have had the privilege of working with renowned brands such as Taj, Marriott, Swissotel, Ramada, Radisson, Resort Rio, Acacia, Ticlo, and Hibis in various leadership roles. Last, served as the Rooms Division Manager for La Paz Gardens Beacon Hotel Vasco (Concept Hospitality), whereby demonstrated lead by example and drive the hotel's offline sales, growth and success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Rooms Division Manager
La Paz Gardens Beacon Hotel Vasco
08.2023 - 02.2024
- Responsible for handling offline sales and Front Office department and increasing the hotel revenues through unit sales for a 74 keys business hotel!
- Successfully got sales contracts done for FDC Ltd, BITS Pilani & Paradeep Phosphates Ltd Goa!
- Created strategic sales plans, designed to increase sales, customer loyalty and market awareness!
- Trained and on boarded new employees, teaching workflow processes and corporate policies!
- Managed reception staff schedules, coordinating based on budgets, busy front desk periods and contracted hours!
General Manager
Living Room Vagator
09.2022 - 07.2023
- Managed entire rooms operations for a 4-star boutique property resulting in a 15% increase in customer satisfaction ratings!
- Developed and implemented a new training program resulting in a 30% decrease in check-in time for guests!
- Oversaw a team of 20 staffs and trained new team members on hotel policies and procedures!
- Coordinated with reservation, front office, housekeeping and maintenance teams to ensure seamless guest experiences!
- Coordinator with OTA's, Domestic Travel Agents, Corporate and Direct Bookings resulting in a 20% increase in the overall revenues of both the hotels!
Operation Manager
Hibis Hotels and Resorts Morjim
05.2021 - 08.2022
- Part of a successful pre-opening of the 1st property in Morjim, Goa which had 44 keys!
- Mentored all new employees, demonstrating best methods for servicing guests!
- Managed team of front desk agents, supervising personnel in issue resolution and FO process!
- Assisted guests at check-in, providing information on various services within the hotel and local information!
- Handled guest complaints in most effective manner possible! Provided end-of-month audits of resort to upper management as required!
Resort Manager
Ticlo Resort Calangute
10.2020 - 04.2021
- Evaluated employee job performance and motivated staff to improve productivity for a 90 keys resort property!
- Efficiently organized resources and staff necessary to handle any requirements and maintain strong service levels!
- Defined and documented front office procedures, using updated SOPs to provide thorough and comprehensive training for all front office staff!
- Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention!
- Kept close eye on front desk to promptly address and resolve issues!
Operations Manager
The Acacia Morjim Ocean Front
01.2019 - 09.2020
- Successful Pre Opening of the 30 rooms boutique resort!
- Got the height Food and Beverage Revenue during the 1st lockdown of 79 lakhs!
- Got the property ranking on number 2 on Trip Advisor!
Assistant Front Office Manager (HOD)
Resort Rio Arpora
04.2018 - 10.2018
- Handled front office departments - Resort Rio, Rio Royale and Rio Boutique successfully!
- I was part of the successful pre - opening of Rio Boutique! Managed the day to day operations for a 230 keys resort property!
- Handled MICE bookings successfully!
Duty Manager
Radisson Blu Resort, Cavelossim Beach
08.2014 - 03.2018
- Handled the shift smoothly as a Senior Duty Manager for a 132 keys resort property!
- Successfully handled MICE bookings!
- Planning next day duty roster, FIT bookings and group bookings!
Duty Manager
Ramada Caravela Beach Resort
01.2014 - 05.2014
- Handled the shift smoothly as a Duty Manager for a 192 keys resort property!
- Worked as rooms controller and got the room blocking done efficiently!
- Responsible for group master billing!
Duty Manager
Swissotel Goa
02.2013 - 12.2013
- Handled the shift smoothly as a Duty Manager for a 135 keys resort property!
- Got I Concierge setup!
- Responsible for walking guests during sold out days!
Front Office Executive
Goa Marriott Resort & Spa
02.2008 - 01.2013
- Handled the shift smoothly as a acting Duty Manager for a 180 keys resort property! Initiated the L.A.K.E
- Concept
- Responsible for getting the concierge setup.
Guest Service Co-ordinator
Taj Holiday Village
01.2007 - 01.2008
- Managed the day to day operation of the reception for a 145 keys resort property!
- Responsible for pre and post night audit reports!
- Run night audit for the entire resort!
Front Office Assistant
Nizmar Resort
11.2005 - 12.2006
- Managed the day to day operation of the reception for a 109 keys resort property!
- Responsible for pre and post night audit reports!
- Run night audit for the entire resort!
Front Office Associate
Delmon Hotel
02.2005 - 10.2005
- Handled check-in and checkout for a 50 keys hotel!
- Handled guest profile management!
- Assisted in running the Night Audit!
Education
B.Com
ARNI University
Himachal Pradesh06.2014
XIIth Commerce
St. Xavier's Higher Secondary School
Goa03.2002
Xth, English
Janata High School
Goa03.2000
Skills
- Team management
- Revenue management
- Training and development
- Time management
- Budgeting and forecasting
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Konkanni
Advanced (C1)
Marathi
Upper intermediate (B2)
Banjara
Upper intermediate (B2)
Additional Information
Age: 40 years. Date of Birth: 04th Feb 1984. Nationality: Indian – Hindu. Passport : V 4849617. Marital Status: Married.
Permanent address: C/o Ganesh Naik House No. C-T-4, Mahalaxmi Residency, Margao - Goa, India 403602.
Certification
Mariott Spirit to Serve!
Timeline
Rooms Division Manager
La Paz Gardens Beacon Hotel Vasco
08.2023 - 02.2024
General Manager
Living Room Vagator
09.2022 - 07.2023
Operation Manager
Hibis Hotels and Resorts Morjim
05.2021 - 08.2022
Resort Manager
Ticlo Resort Calangute
10.2020 - 04.2021
Operations Manager
The Acacia Morjim Ocean Front
01.2019 - 09.2020
Assistant Front Office Manager (HOD)
Resort Rio Arpora
04.2018 - 10.2018
Duty Manager
Radisson Blu Resort, Cavelossim Beach
08.2014 - 03.2018
Duty Manager
Ramada Caravela Beach Resort
01.2014 - 05.2014
Duty Manager
Swissotel Goa
02.2013 - 12.2013
Front Office Executive
Goa Marriott Resort & Spa
02.2008 - 01.2013
Guest Service Co-ordinator
Taj Holiday Village
01.2007 - 01.2008
Front Office Assistant
Nizmar Resort
11.2005 - 12.2006
Front Office Associate
Delmon Hotel
02.2005 - 10.2005
B.Com
ARNI University
XIIth Commerce
St. Xavier's Higher Secondary School
Xth, English
Janata High School
Mariott Spirit to Serve!
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