SALES FORCE
Dhanraj S
Branch Operation Manager
Chennai,Tamil Nadu
Summary
Accomplished Branch Operations Manager with a demonstrated track record of success in bank leadership positions. Well-versed in governing standards, as well as industry best practices and methods to optimize operations for business success. Highly effective leader, planner and problem-solver.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Branch Operations Manager
Piramal Capital & Housing Finance Ltd
Chennai
05.2022 - Current
- Cross sell of Personal Loan and Secure Loan and insurance
- Examined customer loan applications for loan approvals and denials.
- Clearing Customer Service Related queries
- Accounting Receipt payments
- Handled entire disbursement process
- OTC & PDD Management
- Vendor Handling
- Handling Original Closure documents
- Maintaining Quality in File & Process
- Customer Handling
- Prepared file for final clear-to-close by branch management
- Maintained friendly and professional customer interactions.
- Performed monthly compliance checks.
- Complied with regulatory guidelines and requirements.
- Implemented service improvements to enhance sales cycle.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Assistant Manager - Operations
Bajaj Housing Finance Ltd
Madurai
03.2021 - 05.2022
- Handled entire disbursement process
- OTC & PDD Management
- Vendor Coordination in Registrations
- Handling Original Closure documents
- Maintaining Quality in File & Process
- Customer Handling
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Adhered to banking standards and government lending guidelines for loan services.
- Obtained and interpreted financial statements to assist in credit limit reviews.
- Prepared file for final clear-to-close by branch management.
Officer -Credit Operations
Team Lease (Behalf of Bajaj Housing Finance Ltd)
Chennai
08.2018 - 03.2021
- Verifying Quality of Files Provided for Disbursement and Prevent the Loans Not goes to Fraudulent Profiles
- Preparation of DM and Quick Disbursement Process
- Engaging with Central Team for Faster Query Resolutions and Clearing File for Quick Disbursement Process
- Dedupe Checking and Link with Current Loan
- Preparing the Over All MIS and TAT Report and Share with Business Team
Sr. Customer Service Data Associate
Intelenet Global Services (Behalf Of Citi Bank )
Chennai
09.2016 - 08.2018
- CIBIL Scrutinizing
- Handling the entire disbursement process for Unsecured Loan
- Tele Verification With Customer
- Verifying The Eligibility of the Customer With Cibil and Financial Document
Education
B.sc - Computer Science
Annai Violet College
Ambattur 05.2012 - 04.2015
HSC -
Government Higher Secondary School
Chennai 06.2010 - 04.2012
SSLC -
Tamilnadu State, Govt.Hr.Sec.School
Board 06.2009 - 04.2010
Skills
- Decision Making in Assigned TAT
- Team handing
- Aspire to learn New things
- Strong team Builder
Software
PENNANT
FINNONE
SYNERGY
Sales Central and Ops Central
Additional Information
- DOB :13/02/1994
- Gender : Male
- Nationality : Indian
- Father Name : D.Srinivasan
- Marital Status : Single
- Address for communication : No: 46, Third Main Street,Vallalar nagar, Pattabiram, Chennai-600072.
Timeline
Branch Operations Manager
Piramal Capital & Housing Finance Ltd
05.2022 - Current
Assistant Manager - Operations
Bajaj Housing Finance Ltd
03.2021 - 05.2022
Officer -Credit Operations
Team Lease (Behalf of Bajaj Housing Finance Ltd)
08.2018 - 03.2021
Sr. Customer Service Data Associate
Intelenet Global Services (Behalf Of Citi Bank )
09.2016 - 08.2018
B.sc - Computer Science
Annai Violet College
05.2012 - 04.2015
HSC -
Government Higher Secondary School
06.2010 - 04.2012
SSLC -
Tamilnadu State, Govt.Hr.Sec.School
06.2009 - 04.2010
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