DHANYA K J
Kozhikode
Summary
Results-driven Business motivated Professional with 5 years of extensive experience in Operation Management, Human Resources and Marketing. Proven track record of achieving revenue and business growth objectives through strategic planning, client relationship management, and innovative initiatives. Adept at leading cross-functional teams to deliver exceptional results. Skilled in identifying market trends, creating compelling marketing strategies, and implementing effective operational processes. Strong communicator and relationship builder with a focus on driving customer satisfaction and loyalty. Ready to leverage a comprehensive skill set to contribute to the success and expansion of dynamic business environments.
Overview
10
10
years of professional experience
Work History
SENIOR ASSOCIATE- HR OPERATIONS
ALIGHT SOLUTIONS PVT LTD
03.2022 - Current
- Company Overview: NGA HR, providing HR services and solutions.
- Manage the Onboarding process for GE-People Operations (Staffing Process) for General Electric in the United States.
- Deliver data and HR services, overseeing Onboarding for GE clients. Includes subfunctions such as candidate offer creation, background verifications, hiring, staffing, and relocation.
- Manage operational processes and data management for each candidate in accordance with established norms & Support the process manager with additional responsibilities, including task assignment to team members and daily management duties.
- Act as Acting Team Leader (ATL) for one month, overseeing 18 team members & Successfully manage deadlines and SLAs without fail, ensuring the timely completion of onboarding processes.
- Communicate effectively with businesses to resolve issues related to employee onboarding & Received high Customer Satisfaction (CSAT) ratings for contributions to customer satisfaction.
- Handle Workday updates for employees in the United States. Work closely with relevant departments to provide solutions for data management and reporting problems.
- Manage various Workday business processes, including Hire, job change, promotion, Transfer, Termination, Compensation changes, Rehired pensioner, and Employee self-service processes.
- NGA HR, providing HR services and solutions.
SENIOR ASSOCIATE- HR OPERATIONS
ALIGHT SOLUTIONS PVT LTD
03.2022 - Current
- Company Overview: NGA HR, providing HR services and solutions.
- Manage the Onboarding process for GE-People Operations (Staffing Process) for General Electric in the United States.
- Deliver data and HR services, overseeing Onboarding for GE clients. Includes subfunctions such as candidate offer creation, background verifications, hiring, staffing, and relocation.
- Manage operational processes and data management for each candidate in accordance with established norms & Support the process manager with additional responsibilities, including task assignment to team members and daily management duties.
- Act as Acting Team Leader (ATL) for one month, overseeing 18 team members & Successfully manage deadlines and SLAs without fail, ensuring the timely completion of onboarding processes.
- Communicate effectively with businesses to resolve issues related to employee onboarding & Received high Customer Satisfaction (CSAT) ratings for contributions to customer satisfaction.
- Handle Workday updates for employees in the United States. Work closely with relevant departments to provide solutions for data management and reporting problems.
- Manage various Workday business processes, including Hire, job change, promotion, Transfer, Termination, Compensation changes, Rehired pensioner, and Employee self-service processes.
- NGA HR, providing HR services and solutions.
VISA CONSULTANT
HTIC GLOBAL PVT LIMITED
04.2021 - 03.2022
- Providing consultancy and sales support for visa services catering to clients in the Gulf Cooperation Council (GCC) regions, including Bahrain, UAE, Kuwait, Qatar, and Oman.
- Primarily focused on facilitating visa applications for destinations such as the USA, Canada, UK, and Schengen countries.
- Communicate with clients to understand their visa requirements, Provide guidance on visa application procedures and documentation.
- Submit visa applications on behalf of clients to relevant authorities & Stay updated on visa regulations and immigration policies.
- Educate clients on visa policies, procedures, and potential challenges, Build and maintain positive relationships with clients.
VISA CONSULTANT
HTIC GLOBAL PVT LIMITED
04.2021 - 03.2022
- Providing consultancy and sales support for visa services catering to clients in the Gulf Cooperation Council (GCC) regions, including Bahrain, UAE, Kuwait, Qatar, and Oman.
- Primarily focused on facilitating visa applications for destinations such as the USA, Canada, UK, and Schengen countries.
- Communicate with clients to understand their visa requirements, Provide guidance on visa application procedures and documentation.
- Submit visa applications on behalf of clients to relevant authorities & Stay updated on visa regulations and immigration policies.
- Educate clients on visa policies, procedures, and potential challenges, Build and maintain positive relationships with clients.
PRODUCT MARKETING SPECIALIST
ASTRO-VISION FUTURETECH (P) LTD
09.2018 - 04.2021
- B2B Operations : Software sales, Handled Kerala region - Online Market. Focused on each Districts, Identify the key business areas where business need to improve or spread.
- Conduct market research to identify trends, customer needs, and competitor activities & Develop and implementing strategies to position products effectively in the market using both offline & online marketing techniques/tools.
- Direct interactions with the clients/customers through seminar presentations, To build trust & product Awareness made a huge difference in the Pre/Post purchase system.
- Handled customer support, along with the Software- Tech help & Ensure that sales and customer support teams are well-versed in product knowledge.
- Utilize various channels, such as digital marketing, Seminar/ events, and advertising, to reach target audiences.
- Plan and execute marketing campaigns to promote products. Contribute to the development of marketing budgets.
PRODUCT MARKETING SPECIALIST
ASTRO-VISION FUTURETECH (P) LTD
09.2018 - 04.2021
- B2B Operations : Software sales, Handled Kerala region - Online Market. Focused on each Districts, Identify the key business areas where business need to improve or spread.
- Conduct market research to identify trends, customer needs, and competitor activities & Develop and implementing strategies to position products effectively in the market using both offline & online marketing techniques/tools.
- Direct interactions with the clients/customers through seminar presentations, To build trust & product Awareness made a huge difference in the Pre/Post purchase system.
- Handled customer support, along with the Software- Tech help & Ensure that sales and customer support teams are well-versed in product knowledge.
- Utilize various channels, such as digital marketing, Seminar/ events, and advertising, to reach target audiences.
- Plan and execute marketing campaigns to promote products. Contribute to the development of marketing budgets.
BUSINESS DEVELOPMENT OFFICER
CR8 ADVERTISING PVT LTD
09.2015 - 12.2015
- B2B Operations : Focused on Clients in India & Outside India.
- Identify and prospecting potential clients for advertising services & Build a client base through effective lead generation and outreach.
- Presenting advertising solutions to clients and negotiating contracts to generate revenue and to start advertisement collaboration (SWOT analysis).
BUSINESS DEVELOPMENT OFFICER
CR8 ADVERTISING PVT LTD
09.2015 - 12.2015
- B2B Operations : Focused on Clients in India & Outside India.
- Identify and prospecting potential clients for advertising services & Build a client base through effective lead generation and outreach.
- Presenting advertising solutions to clients and negotiating contracts to generate revenue and to start advertisement collaboration (SWOT analysis).
Education
MASTER OF BUSINESS ADMINISTRATION - undefined
DC School of Management and Technology
Kerala01.2015
BACHELOR OF COMMERCE - undefined
Christ College
Kerala01.2012
Skills
- Leadership Quality
- Team Work
- Analytical skills
- Customer service
- Decision-making
- Work Ethic
- Goal-oriented
- Problem Solving Ability
Technical Skills And Certifications
- WORKDAY
- ORACLE Service Cloud
- MS Office & Tally in Accounting (ERP 9)
- Certification Course in SAP ECC 6.0
- PEACH TREE Certification from G-TEC Institute
Personal Information
Title: SENIOR ASSOCIATE- HR OPERATIONS
Hobbies and Interests
- Movies
- Travel
- Sports
Disclaimer
I hereby declare that the above-mentioned information is true and I bear the responsibility for the correctness of the above-mentioned particulars.
Timeline
SENIOR ASSOCIATE- HR OPERATIONS
ALIGHT SOLUTIONS PVT LTD
03.2022 - Current
SENIOR ASSOCIATE- HR OPERATIONS
ALIGHT SOLUTIONS PVT LTD
03.2022 - Current
VISA CONSULTANT
HTIC GLOBAL PVT LIMITED
04.2021 - 03.2022
VISA CONSULTANT
HTIC GLOBAL PVT LIMITED
04.2021 - 03.2022
PRODUCT MARKETING SPECIALIST
ASTRO-VISION FUTURETECH (P) LTD
09.2018 - 04.2021
PRODUCT MARKETING SPECIALIST
ASTRO-VISION FUTURETECH (P) LTD
09.2018 - 04.2021
BUSINESS DEVELOPMENT OFFICER
CR8 ADVERTISING PVT LTD
09.2015 - 12.2015
BUSINESS DEVELOPMENT OFFICER
CR8 ADVERTISING PVT LTD
09.2015 - 12.2015
MASTER OF BUSINESS ADMINISTRATION - undefined
DC School of Management and Technology
BACHELOR OF COMMERCE - undefined
Christ College
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