Hi, I’m
Dhanya Nair
Senior, Product Manager
Pune
Summary
Experienced Senior Product Manager specializing in driving revenue growth in the B2C, C2B, and P2P payments sectors, including cross-border payments. Proven success in developing and launching innovative payment solutions, prioritizing user experience, and maximizing revenue. Expertise in stakeholder management, product road mapping, strategic planning, and market research.
Overview
18
years of professional experience
3
years of post-secondary education
Work History
Western UnionPune
Senior Product Manager
08.2023 - Current
Job overview
- Launched 20+ inbound remittance countries supporting card, wallet, and bank transfer payout methods.
- Optimized payment rails, reducing rejections to less than 1% and improving real time speed above 90%.
- Designed and implemented smart routing between banks, wallets, and card processors.
- Responsible for developing inspiring platform/product visions, derived from business needs, market opportunities, and technology trends.
- Develop and execute Go-to-Market (GTM) strategy and partnerships with merchants, OEMs, Networks to grow the business and product.
- Defined product strategies for pricing, delay notifications, and compliance enhancements.
- Led a cross-functional team, improving forecasting accuracy by 25% YoY.
Western UnionPune
Product Manager
07.2019 - 08.2023
Job overview
- Managed product requirements for Payments Hub, ensuring seamless 10 integration and user experience
- Manage performance - Understand & influence P&L, market trends and drivers for products
- Launched Developer Portal, enhancing partner engagement and support
- Spearheaded Account Payout Network rollout across multiple regions
- Conducted UAT, reducing post-launch issues and increasing product adoption
GenpactPune
Product Owner
09.2017 - 07.2019
Job overview
- Led agile teams in developing AI-driven applications and document recognition solutions for 3 clients to save ~1M .
- Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
L&T InfotechPune
Business Analyst
11.2013 - 08.2017
Job overview
- Created user stories, conducted UAT, and streamlined backlog management
Mphasis (HP)Pune
Module Lead
07.2007 - 10.2013
Job overview
- Developed functional requirement docs (FRD) and led end-user testing
Education
Kerala UniversityKerala
MCA from Master of Computer Applications
07.2022 - 09.2025
Skills
Cross Border payments using bank Transfer's, Credit & Debit Cards, Digital wallets, Mobile payments
Expert in Inbound payments
Experience with ISO 20022 Implementation
Cross-Border RTP Solutions
Understanding Regulatory Frameworks
Roadmap Planning Expertise
Business Strategy Development
Competitor Landscape Assessment
Competitive Analysis
PDLC
API Implementation
User Journey Mapping
Data Analytics
Stakeholder Relations Management
Collaborative Teamwork
Go-to-market strategy
Pricing strategy
Patents And Recognitions
Patent Holder, Adaptive multi-system operations with smart routing protocols, 11,979,333, 05/07/24
Timeline
Senior Product Manager
Western Union
08.2023 - Current
Kerala University
MCA from Master of Computer Applications
07.2022 - 09.2025
Product Manager
Western Union
07.2019 - 08.2023
Product Owner
Genpact
09.2017 - 07.2019
Business Analyst
L&T Infotech
11.2013 - 08.2017
Module Lead
Mphasis (HP)
07.2007 - 10.2013