Dhanya R
Bengaluru
Summary
Dynamic Event & Webinar Coordinator at Adobe India, adept at enhancing partner engagement through strategic event execution and data analysis. Proven track record in customer retention and process improvement, achieving a 25% increase in platform completion rates. Skilled in CRM management and effective communication, driving impactful results across cross-functional teams.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Event & Webinar Coordinator
Adobe India
Bengaluru
07.2024 - Current
- Coordinate and execute virtual and in-person partner enablement events and webinars across global regions.
- Manage registration, attendee communication, session logistics, and post-event reporting.
- Collaborate cross-functionally with sales, marketing, and technical teams to align event goals with business objectives.
- Prepare confirmation emails, feedback summaries, session highlights, and coordinate speaker logistics.
- Maintain tracking dashboards, and analyze event performance to optimize partner engagement and knowledge retention.
Business Operations Specialist
VMware
Bengaluru
08.2022 - 12.2023
- Onboarding Specialist: Planned, delivered, and managed live webinars to onboard new students onto the VMware learning platform, ensuring a smooth post-sales experience.
- B2B Account Manager: Provided support and managed relationships with clients in the APAC, GCR and Japan region, tailoring solutions to their specific needs.
- Data Analyst: Created and maintained Excel reports that tracked user activity, engagement, and progress within the learning platform leading to a 25% increase in platform completion rates for a specific training program.
- CRM Administrator: Ensured accurate and timely data entry into Salesforce for over 200 B2B client accounts, enabling efficient sales activity tracking, client details management, and learning program utilization analysis.
- Marketing Contributor: Contributed to email marketing campaigns promoting the learning platform, resulting in a 15% uplift in new user registrations within a quarter.
- Customer Success Advocate: Tracked customer subscriptions and contract renewals for a portfolio of 100 clients, proactively engaging them to achieve a 78% renewal rate and streamline operations management.
Operations Specialist
Nova Benefits Pvt Ltd
Bengaluru
05.2021 - 04.2022
- Streamlined Health Insurance Administration: Process improvements shaved 20% off application processing times, ensured timely renewals for nearly all employees.
- Enhanced New Hire Onboarding: Streamlined onboarding, leading to a 15% monthly increase in the number of efficiently onboarded new hires.
- Increased Cashless Claims: By implementing e-card mapping, facilitated a jump in cashless claims, making the claims process smoother and potentially saving employees time and money.
- Promoted Employee Well-being: Engaged email campaigns, developed with Sendinblue, enticed 5% more employees to participate in Nova's wellness programs.
Senior Customer Service Specialist
Capita India
Bengaluru
10.2018 - 10.2020
- Enhanced Customer Experience: Increased customer satisfaction scores by 8% through proactive feedback collection and implementing solutions that streamlined the utility application process.
- Ensured Billing Accuracy: Achieved a higher accuracy rate for customer invoices by meticulously managing utility bills and statements, guaranteeing error-free replication.
- Streamlined Process Efficiency: Reduced customer wait times by 15% through active participation in process improvement initiatives that minimized errors and optimized efficiency within the utility process.
- Upheld Data Fidelity: Maintained a data integrity rate of 99.8% by applying meticulous attention to detail while reviewing and analyzing data maintenance processes.
Data Processing Executive
Cognizant Technology Solutions
Coimbatore
12.2016 - 12.2017
- Scrutinized Data Accuracy & Completeness: Analyzed an average of 1,000 data points per day using a combination of client interface checks and web research to ensure 98% accuracy and completeness.
- Maintained Data Integrity: Reduced data inconsistencies by 20% through meticulous review, correction, and purging of 50 duplicate entries identified monthly.
- Performed Quality Control: Identified and rectified quality control issues within international mortgage processes and loan documents.
- Assured Compliance: Maintained a 100% compliance record with stringent privacy, security protocols, and federal statutes governing mortgage loans throughout my tenure.
Education
BBA - Computer Application
Sree Narayana Guru College
04.2014
Skills
- Customer Retention
- Presentation Skills
- Data management
- Training & Development
- Healthcare Industry
- SQL
- Microsoft Office
- Customer Relationship Management (CRM)
- Business Process Improvement
- Account Management
- Effective communication
- Process Improvement
- Cross Selling
- Client service optimization
- Salesforcecom
- Webinar management
- Event coordination
- Data analysis
- CRM management
- Stakeholder collaboration
- Registration management
- Client engagement
- Process improvement
Certification
- Prompt engineering for everyone. - IBM developer skills network Dec 2023 - Present
- Fundamentals of digital marketing - Google Nov 2023 - Present
- Data Analysis Essentials - (Excel, SQL, Power BI, Python) May 2024 - Present
Languages
English, Hindi, Malayalam, Tamil
Projects
Customer Feedback Survey System Development and Implementation Jul 2023 - Dec 2023, Resulting in a 10% increase in customer satisfaction scores at VMware.
Timeline
Event & Webinar Coordinator
Adobe India
07.2024 - Current
Business Operations Specialist
VMware
08.2022 - 12.2023
Operations Specialist
Nova Benefits Pvt Ltd
05.2021 - 04.2022
Senior Customer Service Specialist
Capita India
10.2018 - 10.2020
Data Processing Executive
Cognizant Technology Solutions
12.2016 - 12.2017
BBA - Computer Application
Sree Narayana Guru College