Dhanyasree Nair
Malad East
Summary
Skilled Transaction Processing Associate with 7 years background in managing and processing various types of transactions. Demonstrated strengths include problem-solving, accuracy, and attention to detail, ensuring smooth and efficient operations. Notably successful at improving transaction systems, simplifying processes, and reducing error rates. Strong team player with the ability to manage multiple tasks simultaneously.
Overview
6
6
years of professional experience
Work History
Assistant Manager -BAND 2
Icici bank limited
04.2023 - Current
- Executed day-to-day responsibilities with precise and effective measures
- Generated reporting spreadsheets on a daily, weekly, and monthly basis using Microsoft Excel
- Exhibited exceptional customer service skills, effortlessly handling challenging situations
- Composed, typed and mailed statements and correspondence related to discrepancies and outstanding unpaid debts.
- Developed online banking tools for customers to use for self-service access to their accounts.
- Ensured that legal requirements were met during the debt recovery process.
- Monitored debtor payments and updated records accordingly.
- Prepared detailed reports on the progress of each account being managed by the department
- Streamlined various activities by preparing CRFs and implementing automation projects via I-CCM, I-Automation, and SFTP server leading to reduced manual effort for staff members.
Assistant Manager -BAND 1
Icici bank limited
Mumbai
04.2022 - 03.2023
- Generated comprehensive training guides to facilitate the onboarding process for new team members, focusing on transaction processing methods.
- Prioritized and upheld stringent confidentiality measures for sensitive customer information.
- Maintained accurate records of customer payments by utilizing automated systems like online banking platforms.
- Maintained accurate transaction processing by actively monitoring changes in customer accounts.
- Recorded and organized all processed transactions in the company's database system.
- Performed comprehensive quality assurance evaluations on various types of financial paperwork.
- Ensured precision in transaction handling by conducting thorough research.
- Maintained a high level of adherence to bank policies, procedures, and security measures when dealing with customer funds.
Senior Officer
icici bank limited
04.2021 - 04.2022
- Consistently demonstrated accuracy and efficiency in performing daily duties
- Engaged in team-building activities, fostering stronger working relationships
- Elevated productivity levels through persistent effort and devotion.
- Adapted to working in different shifts such as nights, weekends, and holidays
- Worked collectively with peers for successful completion of objectives
- Proficiently utilized Microsoft Word in conjunction with additional software tools to draft documents and support effective communication
- Gained expertise in various areas and integrated them into daily tasks, resulting in improved effectiveness and output
- Recognized and resolved any discrepancies in the completed paperwork
- Maintained exemplary attendance consistently meeting work schedules
- Maintained a safe working environment by adhering to relevant standards, policies, and regulatory guidelines.
Teller Officer
Kotak mahindra bank
Mumbai
04.2018 - 03.2021
- Ensured high levels of customer satisfaction by providing prompt and courteous greetings to every individual.
- Recognized and immediately reported suspicious account transactions, adhering to established protocols.
- Documented necessary paperwork and verified customer identification to adhere to banking regulations.
- Proactively monitored ATM machines, promptly resolving any technical issues that arose during scheduled shifts.
- Compiled reports documenting the daily progress of account activities, presenting data on the frequency of new accounts opening and closures.
- Aided customers in the process of setting up different account types like savings, checking, loans, and credit cards.
- Engaged in frequent meetings with management team to analyze goals, objectives, and strategies aimed at delivering superior service.
- Ensured accurate reconciliation by balancing daily cash drawer and identifying discrepancies in computer records.
- Maintained adherence to Bank Secrecy Act, safeguarding against potential fraud and money laundering activities.
- Offered exceptional assistance in clarifying product functionality and benefits; ensured seamless customer experience by guiding them towards the respective departments if necessary.
- Ensured accurate and efficient processing of deposits, withdrawals, transfers, check cashing, and loan payments.
- Provided superior customer service by answering inquiries, informing customers of new services, promotions, and successfully cross-selling bank products.
- Enhanced employee proficiency in operating cash drawers.
- Achieved high levels of customer satisfaction by delivering exceptional service in person and on the phone.
- Optimized information exchange between front-line staff and senior management to improve resolution of operational issues.
Education
MBA - International Trade And Management
Narsee Monje Institute of Management Studies
Mumbai04-2023
Bachelor in Account And Finance -
M L Dahanukar College of Commerce
Mumbai03.2017
Skills
- Transaction Processing
- Credit analysis
- Process Automation
- Operations Oversight
- Work Delegation
- Team coaching
- Quality controls
Accomplishments
- Achieved Rank 3 in RnR in kotak mahindra Bank for cross-selling of Highest amount of General Insurance product.
- Achieved Rank 2 in RnR in Kotak Mahindra Bank for cross- Selling of Highest amout of Life Insurance product.
Languages
English
First Language
Hindi
Upper Intermediate (B2)
B2
Marathi
Intermediate (B1)
B1
Tamil
Beginner (A1)
A1
Malayalam
Intermediate (B1)
B1
Affiliations
- Well Trained Classical Bharatnatyam Dancer.
- Acquired Certification for Zumba Instructor
- Trained in Carnatic Music for 4 years.
Timeline
Assistant Manager -BAND 2
Icici bank limited
04.2023 - Current
Assistant Manager -BAND 1
Icici bank limited
04.2022 - 03.2023
Senior Officer
icici bank limited
04.2021 - 04.2022
Teller Officer
Kotak mahindra bank
04.2018 - 03.2021
MBA - International Trade And Management
Narsee Monje Institute of Management Studies
Bachelor in Account And Finance -
M L Dahanukar College of Commerce
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