With extensive 10 years of experience in banking operations & financial service industry and over 4 years of Experience in manual Testing and Quality Assurance,And over 6+ years of experience in KYC review, On-boarding aspects and KYC risk excellence and Quality assurance along Wire processing and cash management with managing client expectations, directing team members, managing several projects and contributing to the group strategies of the bank. Managed/Lead a team of ( Team leads/ Emerging Leads) with the responsibility of ensuring the KYC review/onboarding is completed well within the defined TAT and ensuring the pleasant working relation b/w On-shore and off- Shore. Ensuring the Team members are motivated and enthusiastic in delivering the expected results.
CRM tools(Siebel and service cloud)
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