Dharani M K
Summary
A hospitality professional known for maintaining high standards and delivering results. Proven ability to enhance operational efficiency and drive customer satisfaction. Focused on team collaboration and adaptability to meet changing needs. Skilled in staff training, customer service, and financial management.
Overview
12
12
years of professional experience
Work History
Restaurant General Manager
POPEYES - Jubilant Food Works Ltd
Bangalore
10.2024 - Current
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Maintained facility and grounds to present positive image.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Set clear expectations and created positive working environment for employees.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Correctly calculated inventory and ordered appropriate supplies.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Evaluated performance metrics regularly, identifying areas for improvement and adjusting strategies accordingly for continued growth in sales figures.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Working towards to RP positive and high profitability
Area manager(Ops - sales and operation)
Five star chicken (CPF india private Ltd)
Banglore
02.2023 - 07.2024
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Developed and implemented strategies to improve customer service and increase sales.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Organized promotional events and interacted with community to increase sales volume.
- Communicated product quality and market comparisons by creating sales presentations.
Restaurant manager
Domino's Pizza Jubilant Food works Ltd
Banglore
01.2021 - 02.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Carefully interviewed, selected, trained, and supervised staff.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
- Motivated staff to perform at peak efficiency and quality.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Oversaw food preparation and monitored safety protocols.
Cafe manager
Chaayos
Banglore
02.2019 - 09.2019
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Kept staff motivated with regular feedback sessions, recognition of achievements, and opportunities for professional growth.
- Streamlined cafe operations for increased efficiency and reduced waste, with thorough inventory management
- Worked closely with kitchen staff to ensure menu items were prepared efficiently while maintaining quality standards.
- Oversaw daily financial operations, including cash handling and budget management, to ensure profitability.
- Managed financial responsibilities effectively, including budgeting, forecasting, and cash handling procedures.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Oversaw food preparation and monitored safety protocols.
Team member to Senior Assistant manager
Domino's Pizza Jubilant Food works Ltd
Banglore
05.2014 - 01.2019
- Worked different stations to provide optimal coverage and meet production goals.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted with inventory counts and stocking of merchandise
- Assisted in inventory management to prevent stock shortages and overages.
Education
Department of Pre University education
BCOM from mangalore institute of technological science(MITS)
Skills
- Effective communicator with strong analytical, problem solving and Organizational abilities
- Leadership Skills
- Decision Making
- Multi tasking
- Staff Training and Development
- Team management
- Operations Management
- Business development and planning
- Team Development
- Recruitment and hiring
- Goals and performance
- Customer Relationship Management
- Staff Management
- Staff Training
- Business Development
- Territory Management
- Controlling costs
- Customer Service
- Team Building Practices
- Business and Operations Analysis
- Sales Reporting
- Teamwork and Collaboration
Thankyou
Thanking you
Disclaimer
All the above personal information are true to the best of knowledge and belief if found to be guilty I will be responsible for that, I will do my best under your encouraging guidance.
Languages
English
Kannada
Hindi
Timeline
Restaurant General Manager
POPEYES - Jubilant Food Works Ltd
10.2024 - Current
Area manager(Ops - sales and operation)
Five star chicken (CPF india private Ltd)
02.2023 - 07.2024
Restaurant manager
Domino's Pizza Jubilant Food works Ltd
01.2021 - 02.2023
Cafe manager
Chaayos
02.2019 - 09.2019
Team member to Senior Assistant manager
Domino's Pizza Jubilant Food works Ltd
05.2014 - 01.2019
Department of Pre University education
BCOM from mangalore institute of technological science(MITS)