Hi, I’m
Dharani R
CSO- Manager - Court Order Process
Chennai ,TN
Summary
Experienced in enhancing security protocols and customer relationship management. Successfully implemented Six Sigma methodologies at Barclays to minimize risks and optimize operational efficiency. Led the development and execution of CRM strategies at Reliance Digital Retail Ltd, resulting in a substantial increase in customer retention. Proficient in Microsoft Excel and active listening, consistently contributing to business growth and ensuring high levels of stakeholder satisfaction.
Overview
12
years of professional experience
4026
years of post-secondary education
3
Certifications
2
Languages
Work History
Barclays global shared company private limited
Physical Security Investigation
02.2018 - Current
Job overview
- Conducted regular inspections of the premises to identify any security breaches, or suspicious activities.
- Delivered subject matter expertise on physical security strategy, performed site inspections, identified and resolved areas of risk and exposure, and implemented physical security programs.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
- Interacted regularly with local law enforcement agencies regarding crime prevention initiatives in the area.
- Analyzed system risk to identify and implement appropriate security countermeasures.
- Monitored and maintained compliance with internal controls and government regulations.
- Assisted in developing policies and procedures related to KYC and AML compliance.
- Worked closely with legal counsel when dealing with complex cases involving potential fraud or criminal activities.
- Analyzed customer data to identify growth opportunities, boosting retention.
Jio Communication
Premium Relationship Manager
01.2017 - 05.2017
Job overview
- Developed and executed strategies for customer retention and acquisition.
- Mentored employees in successful selling techniques and encouraged cross-selling additional products and services.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Encouraged continuous learning and professional development within the team, facilitating external and internal training opportunities.
Reliance Digital Retail Ltd
CRM Manager
03.2013 - 12.2016
Job overview
- Managed comprehensive CRM database ensuring accurate customer information and effective segmentation for targeted marketing campaigns.
- Established KPIs for CRM initiatives, monitoring and adjusting strategies to meet business objectives.
- Managed customer feedback channels, ensuring timely responses and resolutions to enhance customer satisfaction.
- Conducted regular meetings with the sales team to review progress in achieving goals related to customer relations management.
- Directed and coordinated products, services and sales activities.
- Negotiated and closed high-value deals, increasing sales revenue.
- Managed CRM database and ensured effective customer segmentation for marketing.
Education
Indian Institute of ManagementIndore
Post Graduate Program in Business Management (PGPBM) from Retail
University Overview
- Academic Achievements and Honors:
- Workshops and Seminars Attended:
- Projects and Research:
- Capstone Projects:
K G College of ArtsBharathiyar University Coimbatore
B.Com from Computer Applications Development
Skills
Proficiency in MS Office
Certification
Training Program on Customer Experience Management by Service Quality Centre (Singapore)
Accomplishments
- Reliance Digital received an award for service excellence
- Reliance JIO received an award for outstanding contributions to excellence in productivity
Languages
English, Tamil
Timeline
Physical Security Investigation
Barclays global shared company private limited
02.2018 - Current
Premium Relationship Manager
Jio Communication
01.2017 - 05.2017
CRM Manager
Reliance Digital Retail Ltd
03.2013 - 12.2016
Indian Institute of Management
Post Graduate Program in Business Management (PGPBM) from Retail
05.2013
K G College of Arts
B.Com from Computer Applications Development
05.2012
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