Dharani R
Chennai
Summary
Skilled Order Analyst with experience in analyzing and improving complex order processes. Strengths include data analysis, problem-solving, and strong knowledge of inventory management systems. Contributed to increased process efficiency and accuracy in previous roles. Efficient Order Analyst known for high productivity and ability to complete tasks with precision. Skilled in data analysis, inventory management, and customer service, ensuring smooth order processing and satisfaction. Excel in communication, problem-solving, and time management, contributing to team success and operational excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Physical Security Investigation
Barclays global shared company private limited
Chennai
02.2018 - Current
- Investigated incidents of theft or vandalism on the premises, and coordinated with law enforcement as needed.
- Made recommendations to improve security procedures and systems.
- Conducted regular inspections of the premises to identify any security breaches, or suspicious activities.
- Developed and implemented anti-terrorism policies, administered force protection programs, and served as the technical authority on anti-terrorism and overall security.
- Delivered subject matter expertise on physical security strategy, performed site inspections, identified and resolved areas of risk and exposure, and implemented physical security programs.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
- Interacted regularly with local law enforcement agencies regarding crime prevention initiatives in the area.
- Analyzed system risk to identify and implement appropriate security countermeasures.
- Addressed problems quickly, and reported clear information while working under minimal supervision.
- Determined possible breach of company proprietary data to unauthorized resources and analyzed past performance data to enhance operations.
Premium Relationship Manager
Jio Communication
Coimbatore
01.2017 - 05.2017
- Developed and executed strategies for customer retention and acquisition.
- Negotiated and closed deals with minimal oversight.
- Negotiated terms of sale with customers in order to maximize profitability.
CRM Manager
Reliance Digital Retail Ltd
Chennai
03.2013 - 12.2016
- Analyzed customer data to identify trends, behaviors, and opportunities for business growth.
- Managed comprehensive CRM database ensuring accurate customer information and effective segmentation for targeted marketing campaigns.
- Established KPIs for CRM initiatives, monitoring and adjusting strategies to meet business objectives.
- Enhanced customer loyalty and retention through personalized communication and targeted offers.
- Managed customer feedback channels, ensuring timely responses and resolutions to enhance customer satisfaction.
- Conducted regular meetings with the sales team to review progress in achieving goals related to customer relations management.
- Provided regular updates to senior management on CRM strategy effectiveness and customer insights.
- Answered customer queries and handled complaints.
- Directed and coordinated products, services and sales activities.
Education
Post Graduate Program in Business Management (PGPBM) - Retail
Indian Institute of Management
Indore05-2013
B.Com - Computer Applications Development
K G College of Arts
Bharathiyar University Coimbatore05-2012
High School Diploma -
EXCEL Matriculation School
NSN Palayam04-2009
Skills
- Six sigma methodology
- Microsoft Excel proficiency
- Forecasting accuracy
- Communication skills
- Verify information
- Active listening
- Phone and email etiquette
- Organizational skills
- Self motivation
- Excellent communication
Certification
- Training Program on Customer Experience Management by SERVICE QUALITY CENTRE (Singapore)
Languages
Tamil
First Language
English
Proficient (C2)
C2
Timeline
Physical Security Investigation
Barclays global shared company private limited
02.2018 - Current
Premium Relationship Manager
Jio Communication
01.2017 - 05.2017
CRM Manager
Reliance Digital Retail Ltd
03.2013 - 12.2016
- Training Program on Customer Experience Management by SERVICE QUALITY CENTRE (Singapore)
Post Graduate Program in Business Management (PGPBM) - Retail
Indian Institute of Management
B.Com - Computer Applications Development
K G College of Arts
High School Diploma -
EXCEL Matriculation School
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