DHARITRI DASH

Expertise in Application/DB/Infra/Network/Browser level troubleshooting towards fixing the issues. • Replicating issues in Non-Prod/Prod to understand exact user experience for deep dive investigation of RCA analysis/permanent fixes. • Strong in HAR/Thread/Heap/Stack Trace Analysis. • Handling P1/P2/P3 critical issues independently by triaging towards mitigating the impact by engaging right times before broader impact. • Excellent experience in Incident/Change/Release/Problem management with Service Now/BMC Remedy/CA GSD tools. • Well Versed with Software Development Life Cycle / Process / Methodologies / support Frameworks using Waterfall & Agile model. • Good knowledge in Job Scheduler tools like Autosys (CA-WCC) and BMC’s(CTRL-M) • Proficient in programming using Core Java, Oracle SQL, PL/SQL • Good knowledge and working experience in Distributed MQ & Kafka messaging • Setting up Alerts/Dashboards on Splunk/Grafana/AppDynamics/Thousand Eyes • AIOPs Integration with ServiceNow

ITIL 4 Foundation: An Introduction To ITIL 4

I hereby declare that all the details furnished are true up to the best of my knowledge. 

Date: 

Place: Hyderabad

 DHARITRI DASH