Summary
Overview
Work History
Education
Skills
Certification
Disclaimer
Timeline
Generic
DHARITRI DASH

DHARITRI DASH

Senior Systems Operations Engineer
Hyderabad

Summary

Expertise in Application/DB/Infra/Network/Browser level troubleshooting towards fixing the issues. • Replicating issues in Non-Prod/Prod to understand exact user experience for deep dive investigation of RCA analysis/permanent fixes. • Strong in HAR/Thread/Heap/Stack Trace Analysis. • Handling P1/P2/P3 critical issues independently by triaging towards mitigating the impact by engaging right times before broader impact. • Excellent experience in Incident/Change/Release/Problem management with Service Now/BMC Remedy/CA GSD tools. • Well Versed with Software Development Life Cycle / Process / Methodologies / support Frameworks using Waterfall & Agile model. • Good knowledge in Job Scheduler tools like Autosys (CA-WCC) and BMC’s(CTRL-M) • Proficient in programming using Core Java, Oracle SQL, PL/SQL • Good knowledge and working experience in Distributed MQ & Kafka messaging • Setting up Alerts/Dashboards on Splunk/Grafana/AppDynamics/Thousand Eyes • AIOPs Integration with ServiceNow

Overview

13
13
years of professional experience
2
2
Certifications
4
4
Languages

Work History

Senior Systems Operations Engineer

Wells Fargo India Solutions Pvt Ltd
01.2023 - Current

Analyst

Bank Of America
02.2019 - 01.2023

Software Engineer

HSDI (HSBC Software Development Private Limited)
11.2016 - 02.2019

Engineer

IMI Mobiles Pvt Ltd
02.2016 - 10.2016

Software Engineer

Nextcell Limited
09.2014 - 02.2016

Technical support Executive

ELICO Limited
10.2012 - 03.2013

Education

B. Tech - Electronics & communication Engineering

Prajna Institute of Technology & Management
05-2012

Skills

ThousandEyes expertise

Certification

ITIL 4 Foundation: An Introduction To ITIL 4

Disclaimer

I hereby declare that all the details furnished are true up to the best of my knowledge. 


Date: 

Place: Hyderabad

 DHARITRI DASH

Timeline

Senior Systems Operations Engineer

Wells Fargo India Solutions Pvt Ltd
01.2023 - Current

Analyst

Bank Of America
02.2019 - 01.2023

Software Engineer

HSDI (HSBC Software Development Private Limited)
11.2016 - 02.2019

Engineer

IMI Mobiles Pvt Ltd
02.2016 - 10.2016

Software Engineer

Nextcell Limited
09.2014 - 02.2016

Technical support Executive

ELICO Limited
10.2012 - 03.2013

B. Tech - Electronics & communication Engineering

Prajna Institute of Technology & Management
DHARITRI DASHSenior Systems Operations Engineer