Dharma Kumar Matcha

• Managed public and dedicated customer communications through calls, support tickets, and emails.
• Escalated issues to development team with clear, detailed documentation.
• Conducted daily device checks across all servers, reporting discrepancies promptly.
• Executed weekly testing of POC and dedicated environments, documenting new features.

Resolved complex Enterprise queries efficiently to enhance client satisfaction.

• Applied strong understanding of software testing principles, SDLC, and STLC.
• Performed manual testing tasks including test planning, case creation, execution, and defect reporting.
• Developed and maintained automation frameworks and reusable test scripts.

• Developed course materials for undergraduate engineering classes.
• Facilitated engaging lectures and discussions in technology-related topics.
• Mentored students through academic and research projects.
• Participated in departmental meetings to enhance educational strategies.
• Collaborated with faculty on curriculum improvements and updates.
• Evaluated student performance through assessments and feedback.