Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Accomplishments
PERSONAL DETAILS
Timeline
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Tanishq Kaushal

Chandigarh

Summary

Experienced Product Support Engineer with a background in providing high-level technical support, troubleshooting product issues, and enhancing customer satisfaction. Strong skills include problem-solving, communication, team collaboration, and project management. Previous roles have resulted in improved product performance, streamlined support processes, and increased customer retention rates.

Overview

3
3
years of professional experience

Work History

Product Support Engineer

Priority Technology Holdings, Inc.
Chandigarh
05.2022 - Current
  • Supported payment processing systems in fintech, integrating third-party products like TSYS and FISERV.
  • Resolved complex payment-related technical queries, debugged issues with payment failures, and addressed product bugs.
  • Provided solutions for application-level and database-related problems using SQL, MySQL, and JavaScript.
  • Optimized SQL queries and developed stored procedures, achieving a 30% reduction in load times, and a 25% increase in user satisfaction.
  • Automated various SQL reports to meet stakeholder requests and enhance data-driven decision-making.
  • Conducted API testing and debugging with Postman, ensuring the reliability of post-production system releases.
  • Led root cause analysis for high-priority issues, coordinating with internal teams for long-term fixes.
  • Utilized SPLUNK, Elastic Search, and Kibana for deep log diagnostics, and visualized system metrics, aiding faster resolution and trend analysis.
  • Partnered with QA and development teams to prioritize and resolve bugs based on business impact, enabling timely hotfix releases, and improved product stability.

Education

Bachelor of Engineering (B.E) - Computer Science and Engineering

Chitkara University
Himachal Pradesh
08-2023

10+2 -

Mount Carmel School
Palampur, Himachal Pradesh
03-2019

Skills

  • Technical troubleshooting
  • Log analysis and debugging
  • API and manual testing
  • Cross-functional collaboration
  • SQL and database management
  • Requirement gathering
  • Incident resolution
  • Daily Status Reporting (DSR)
  • Documentation and knowledge management
  • Change request management
  • Root cause analysis
  • Project execution and management
  • Communication
  • Collaboration and teamwork
  • Time management
  • Problem solving
  • Adaptability
  • Programming languages: HTML, CSS, JavaScript (intermediate)
  • Database and language: Advanced SQL Server, MySQL, Snowflake (intermediate)
  • Log and monitoring tools: Splunk, Elasticsearch, Kibana, Grafana, Elastic Dev Tools
  • Project management: JIRA
  • Documentation and reporting: Microsoft Excel, Microsoft PowerPoint, Lucidchart
  • Development and integration tools: Visual Studio Code, Postman, FileZilla, Keycloak, and Obsidian
  • Containerization and orchestration: Kubernetes

Languages

Languages Known: English, Hindi

Hobbies and Interests

Hobbies: weight lifting, listening to music, bike riding

Accomplishments

  • Recognized as Star of the Month and Kudos Award of the Month four times for outstanding performance and consistently exceeding targets
  • Honored with the Best Leadership Award for exceptional leadership in projects, demonstrating initiative, and single-handedly managing key initiatives despite having only three years of experience
  • Reduced average incident response time by 40% through the implementation of a streamlined ticketing system and the development of automated alert checklists and dashboards via database and logging tools for recurring and impact issues, leading to increased operational efficiency
  • Managed and led over 30 production/sandbox environment releases and release handovers, ensuring minimal downtime and maintaining 99.9% system availability

PERSONAL DETAILS

  • Date of Birth: 8th April, 2001
  • Hometown: Kangra, Himachal Pradesh
  • https://www.linkedin.com/in/tanishq-kaushal-9a3b6322b/

Timeline

Product Support Engineer

Priority Technology Holdings, Inc.
05.2022 - Current

Bachelor of Engineering (B.E) - Computer Science and Engineering

Chitkara University

10+2 -

Mount Carmel School
Tanishq Kaushal