Tanishq Kaushal
Chandigarh
Summary
Experienced Product Support Engineer with a background in providing high-level technical support, troubleshooting product issues, and enhancing customer satisfaction. Strong skills include problem-solving, communication, team collaboration, and project management. Previous roles have resulted in improved product performance, streamlined support processes, and increased customer retention rates.
Overview
3
3
years of professional experience
Work History
Product Support Engineer
Priority Technology Holdings, Inc.
Chandigarh
05.2022 - Current
- Supported payment processing systems in fintech, integrating third-party products like TSYS and FISERV.
- Resolved complex payment-related technical queries, debugged issues with payment failures, and addressed product bugs.
- Provided solutions for application-level and database-related problems using SQL, MySQL, and JavaScript.
- Optimized SQL queries and developed stored procedures, achieving a 30% reduction in load times, and a 25% increase in user satisfaction.
- Automated various SQL reports to meet stakeholder requests and enhance data-driven decision-making.
- Conducted API testing and debugging with Postman, ensuring the reliability of post-production system releases.
- Led root cause analysis for high-priority issues, coordinating with internal teams for long-term fixes.
- Utilized SPLUNK, Elastic Search, and Kibana for deep log diagnostics, and visualized system metrics, aiding faster resolution and trend analysis.
- Partnered with QA and development teams to prioritize and resolve bugs based on business impact, enabling timely hotfix releases, and improved product stability.
Education
Bachelor of Engineering (B.E) - Computer Science and Engineering
Chitkara University
Himachal Pradesh08-2023
10+2 -
Mount Carmel School
Palampur, Himachal Pradesh03-2019
Skills
- Technical troubleshooting
- Log analysis and debugging
- API and manual testing
- Cross-functional collaboration
- SQL and database management
- Requirement gathering
- Incident resolution
- Daily Status Reporting (DSR)
- Documentation and knowledge management
- Change request management
- Root cause analysis
- Project execution and management
- Communication
- Collaboration and teamwork
- Time management
- Problem solving
- Adaptability
- Programming languages: HTML, CSS, JavaScript (intermediate)
- Database and language: Advanced SQL Server, MySQL, Snowflake (intermediate)
- Log and monitoring tools: Splunk, Elasticsearch, Kibana, Grafana, Elastic Dev Tools
- Project management: JIRA
- Documentation and reporting: Microsoft Excel, Microsoft PowerPoint, Lucidchart
- Development and integration tools: Visual Studio Code, Postman, FileZilla, Keycloak, and Obsidian
- Containerization and orchestration: Kubernetes
Languages
Languages Known: English, Hindi
Hobbies and Interests
Hobbies: weight lifting, listening to music, bike riding
Accomplishments
- Recognized as Star of the Month and Kudos Award of the Month four times for outstanding performance and consistently exceeding targets
- Honored with the Best Leadership Award for exceptional leadership in projects, demonstrating initiative, and single-handedly managing key initiatives despite having only three years of experience
- Reduced average incident response time by 40% through the implementation of a streamlined ticketing system and the development of automated alert checklists and dashboards via database and logging tools for recurring and impact issues, leading to increased operational efficiency
- Managed and led over 30 production/sandbox environment releases and release handovers, ensuring minimal downtime and maintaining 99.9% system availability
PERSONAL DETAILS
- Date of Birth: 8th April, 2001
- Hometown: Kangra, Himachal Pradesh
- https://www.linkedin.com/in/tanishq-kaushal-9a3b6322b/
Timeline
Product Support Engineer
Priority Technology Holdings, Inc.
05.2022 - Current
Bachelor of Engineering (B.E) - Computer Science and Engineering
Chitkara University
10+2 -
Mount Carmel School
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