Dharmaiah Arungolam

I have 19 years of experience in the IT industry, which includes 9 years of Program Management, Agile Delivery Management and Product management. Lead projects and programs in ServiceNow, SAP, Telecom, Health care, Retail and Banking domains. Experience in creating Project Strategy and Detailed project plans. Led multiple SAP Migration/Transformation projects in ECC and S/4 HANA as an Organization Change Manager. Transition manager for multiple programs in Retail and Telecom projects. Lead End to End Business transformation for Global Telecom and SAP transformation projects at organization level. Provided Case studies to Business and Leadership teams. Agile Delivery using ServiceNow agile development. Providing Program steerco report to IT Leadership. Have delivered SAP implantation projects with all major modules of SAP. Driven HIVE and S/4 HANA data transformation projects for Banking clients. Expert in telecom billing testing using Arbor, CMBS and Amdocs. Worked with Amdocs BSS Global transformation of Telecom network of Austrian Telecom Service provider. Have Led digital transformations on the ServiceNow platform. Delivering multiple ITSM/ITOM/ITAM/S2P/CMDB/GRC/SECOPS ServiceNow projects right from SOW to Hypercare. Preparing SOW/CR documents for different projects on the program. Worked on commercial approvals, managing profit margin and Invoicing. Handling RISK/Schedule slippages/Budgeting challenges and Resourcing challenges. Driving BAU Platform team/Enhancement team/Projects teams in the ServiceNow program. B2B Discussions and working on new proposals and renewals. Business Stakeholder Management and working with Leadership including Business and IT directors and Vice Presidents and Enterprise architects and Business/System Owners. Leading fixed bid challenging programs. Have delivered multiple Agile Transformation projects into Scrum, Kanban and SAFe agile frameworks.

• Received multiple Business appreciations for ServiceNow greenfield implantations for EU Major Retails and Manufacturing clients.
• Received appreciation Award from Accenture Leadership
• Appreciation from Business directors in Walmart Labs project.
• Appreciation from Business director in Johnson and Johnson project.
• Appreciation email from Assistant Director for better performance in Optus.
• Received Best Performer award from Director of SingTel Optus.

PMP

Roles and Responsibilities as Program Manager/Agile Delivery Manager:

Enable continuous improvements around engineering maturity, product management and agile processes via facilitating assessments, reviews and retrospectives

• Track project quality using dashboards and metrics.
• Worked as a Mentor and provided oversight to Scrum Masters.
• Built strong relationship with internal stakeholders (Capability teams, IT, Business Operations and Finance including DAT (Deal acceptance team) and external stakeholders (vendors and external teams)
• Partnered with Agile coach(es) and other senior leads within and external to drive compliance and delivery maturity improvement
• Contributes to the Organization’s Agile community
• Partnered with other delivery leads, clients and other internal/ external stakeholders to drive effective adoption of best practices, deployment of processes, methodologies and tools, execution of ceremonies and to drive continuous improvement and delivery engagements
• Contribute to pre-sales and works with the legal and operations teams to ensure compliance
• Managed internal and external dependencies for the project or program
• Lead the overall delivery setup and execution, people and financials management for the assigned software services projects/ program work streams in order to realize defined business outcomes with mid-sized, globally distributed teams
• Expertise with various Agile Methodologies -Scrum, Scrum with XP, Kanban, Scrum ban etc.
• Expertise with various Agile Tools - Jira, Confluence and ADO and ensuring adoption in consistent manner.
• Created self-organizing teams, build consensus and resolve conflict
• Knowledge of engineering best practices (XP, Refactoring, Clean code patterns, CI/CD - DevOps, Delivered projects in TDD/BDD/XP framework-based development approaches.
• Have ability to run Scrum at scale using scaled agile solutions SAFe, frameworks.
• Delivering Business Cases for every financial year.