Summary
Overview
Work History
Education
Skills
Certification
Languages
Disclaimer
Timeline
Generic
Dharmendra

Dharmendra

Ghaziabad

Summary

Results-driven IT professional with strong expertise in IT infrastructure management, Office 365, Active Directory, cloud networking, and IT asset management. Skilled in streamlining IT operations, improving system uptime, and delivering cost-effective solutions. Recognized for technical troubleshooting, vendor management, and supporting dynamic business environments.

Overview

5
5
years of professional experience
2
2
Certification

Work History

IT Executive

Smartworks Coworking Spaces Ltd
06.2024 - Current
  • Designed and implemented multi-site IT infrastructure to ensure uninterrupted connectivity.
  • Managed cloud-based networking systems (Meraki, Aruba, Zyxel, Linksys) for secure operations.
  • Oversaw full lifecycle of IT assets, reducing downtime and enhancing efficiency.
  • Ensured compliance with IT policies through system backups, patching, and endpoint security management.
  • Administered wireless access points and switches for seamless network functionality.
  • Conducted LAN troubleshooting for Ethernet, switching, VLANs, speed, and duplex settings.
  • Supervised ticketing system operations while managing Windows and Outlook 365 installations.
  • Facilitated asset management activities, including new asset assignment and user configuration.

IT Executive

CLN Energy Ltd
01.2023 - 06.2024
  • Managed Office 365 user accounts, permissions, and email setups to ensure security and efficiency.
  • Provided first-line support for hardware, software, and network issues, resolving requests promptly.
  • Installed, configured, and maintained desktops and applications for optimal performance.
  • Documented support requests in a ticketing system and maintained a comprehensive knowledge base.
  • Performed regular security patches and antivirus updates to safeguard systems.
  • Updated IT documents on purchases, assets, warranties, and invoices for future reference.
  • Kept detailed records of incidents, laptop repairs, and damages for efficient tracking.
  • Maintained asset inventory with precise documentation in the ticketing system.

Desktop Support Engineer

Guidesols Infosolution Pvt Ltd
01.2021 - 06.2023
  • Provided end-to-end IT support across multiple client locations.
  • Installed and configured Windows systems, printers, and network devices.
  • Resolved escalated LAN/WAN connectivity and system performance issues.
  • Served as IT Single Point of Contact for Risshta Foods, Deki Electronics, and Minda Corporation.
  • Installed, configured, and maintained operating systems and applications on user desktops.
  • Provided technical support for hardware and software issues across multiple user environments.

Education

B.A. -

Prof. Rajendra Singh University
Allahabad
01.2023

Intermediate (12th) -

UP Board
Ghaziabad
01.2019

High School (10th) -

UP Board
Ghaziabad
01.2017

Skills

  • Office 365 and Outlook management
  • User account management
  • Cloud networking management
  • Active directory administration
  • Group policy configuration
  • User lifecycle management
  • LAN and WAN networking
  • VLAN configuration
  • Switching and routing
  • Meraki networking solutions
  • Aruba network management
  • Zyxel device management
  • Linksys cloud networking
  • IT asset management
  • Ticketing system administration
  • Windows OS deployment
  • Patch management processes
  • IoT device configuration
  • Esper platform management
  • Project management skills
  • Vendor relationship management
  • User training and support
  • documentation practices
  • escalation and incident management
  • Problem-solving techniques
  • time management strategies

Certification

  • CCNA, Jetking, 06/2021
  • JK-DNA (hardware and networking), Jetking, 06/2021

Languages

Hindi
Native language
English
Intermediate (B1)
B1

Disclaimer

I hereby declare that all the information furnished above is true to the best of my knowledge and belief.

Timeline

IT Executive

Smartworks Coworking Spaces Ltd
06.2024 - Current

IT Executive

CLN Energy Ltd
01.2023 - 06.2024

Desktop Support Engineer

Guidesols Infosolution Pvt Ltd
01.2021 - 06.2023

B.A. -

Prof. Rajendra Singh University

Intermediate (12th) -

UP Board

High School (10th) -

UP Board

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Dharmendra