Dharmendra P
Visakhapatnam
Summary
Adept at performance monitoring and client communication, I excelled as a Team Lead at Xenosoft Technologies India Pvt Ltd, enhancing team efficiency and customer satisfaction. My proactive approach in risk management and attention to detail led to a significant improvement in process outcomes, demonstrating a strong blend of analytical and interpersonal skills.
Overview
11
11
years of professional experience
Work History
Team Lead
Pro-vigil Inc
01.2023 - Current
Team Lead
Xenosoft Technologies India Pvt Ltd
Visakhapatnam
10.2018 - 04.2022
Senior Process Associate
Xenosoft Technologies India Pvt Ltd
Visakhapatnam
11.2017 - 09.2018
Process Associate
Xenosoft Technologies India Pvt Ltd
Visakhapatnam
03.2014 - 10.2017
- Addressing customer issues and resolve them in and timely and efficient manner
- Support reps interact with customers on a variety of channels such as phone, email and ensure that all valid customer concerns are being dealt with immediately
- Answering questions about and company's products or services
- Handling customer complaints
- Collecting and analyzing customer feedback
- Managing the Process related functions on daily basis
- Preparing daily, weekly reports and sends the status to clients
- Prepare reports on work completed every week and Month
- Handling queries related to billing or payment daily basis
- Train new recruits in handling the software system used for data entry
- Assign daily tasks to team members and send the data on time
- Efficiently handled high volumes of data entry task within deadline
- Constantly assisting the team members with their process related Queries
Education
Intermediate -
Intermediate Board
01.2007
S.S.C -
Board of Secondary Education
01.2004
Bachelor of Computer Science -
TSR & TBK Degree College
Andhra Pradesh, IndiaSkills
- Performance monitoring
- Trend tracking
- Work assignment delegation
- Attention to detail
- Client communication
- Risk management
Languages
- English
- Telugu
- Hindi
Awards
- Outstanding Performance Award
- 2015
- 2017
- 2018
- 2021
Personal Information
- Date of Birth: 10/24/88
- Gender: Male
- Nationality: Indian
Softwareexposure
Windows2003, Windows XP, MS-Office, MS-Excel
Timeline
Team Lead
Pro-vigil Inc
01.2023 - Current
Team Lead
Xenosoft Technologies India Pvt Ltd
10.2018 - 04.2022
Senior Process Associate
Xenosoft Technologies India Pvt Ltd
11.2017 - 09.2018
Process Associate
Xenosoft Technologies India Pvt Ltd
03.2014 - 10.2017
Intermediate -
Intermediate Board
S.S.C -
Board of Secondary Education
Bachelor of Computer Science -
TSR & TBK Degree College
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