DHARMENDRA PANDEY
Manesar, Gurugram
Summary
Professional network engineer with comprehensive experience in managing and optimizing complex network infrastructures. Known for strong analytical skills, effective problem-solving, and focus on achieving reliable, high-performance results. Proven ability to collaborate with teams, adapt to evolving needs, and ensure seamless network operations. Proficient in routing, switching, network security, and troubleshooting.
Overview
2
2
Languages
9
9
years of professional experience
Work History
Network Operations Engineer
Diversified Network & Infra Solution Pvt. Ltd
09.2022 - Current
- Hands-on experience with Cisco, Huawei, and Maipu routers and Fortigate firewalls.
- Configuring and troubleshooting router settings, IP reachability, DHCP, NAT, and Port Forwarding.
- Managing and maintaining LAN/WAN networks for seamless connectivity.
- Strong understanding of ISP and MPLS routing for enterprise and service provider networks.
- Diagnosing and resolving network issues to ensure optimal performance.
- Manage the Network remotely in the Network operation center and Resolve the Queries as per the SLA.
- Resolving customer issues internet not working, troubleshoot issues related to Internet Connectivity, particular website not opening, frequently internet down. Check Hub to Spock reachability and port forwarding.
Network Engineer
V5 Global Services Private
04.2022 - 09.2022
- Resolving customer issues internet not working, troubleshoot issues related to Internet Connectivity, particular website not opening, frequently internet down. Check Hub to Spock reachability and port forwarding
- VPN service not working checking transmission and routing part of Circuit.
- Manage the Network remotely in the Network operation center and Resolve the Queries as per the SLA.
- Diagnose fault-related incidents by effectively utilizing troubleshooting network. Worked on highly escalated case and providing solution within SLA, Creating and maintains reports of TT, SLA, Roster, PPT creation and delivered to client
- Acquired and maintained advanced knowledge of networking protocols
Network Engineer
Vayam InfoSolution Pvt.Ltd
11.2018 - 09.2022
- Resolving customer issues internet not working, troubleshoot issues related to Internet Connectivity, particular website not opening, frequently internet down. Check Hub to Spock reachability and port forwarding.
- VPN service not working checking transmission and routing part of Circuit.
- Manage the Network remotely in the Network operation center and Resolve the Queries as per the SLA.
- Diagnose fault-related incidents by effectively utilizing troubleshooting network. Worked on highly escalated case and providing solution within SLA, Creating and maintains reports of TT, SLA, Roster, PPT creation and delivered to client.
- Acquired and maintained advanced knowledge of networking protocols.
Customer Support Engineer
Quess Corp
08.2018 - 11.2018
- To handle the links provided by Bharti Airtel and to provide Support for End to End links in IWAN operational across PAN INDIA
- ISP / ILP / NLD / MPLS Network operations and maintenance.
- Delivered end-user support by troubleshooting connectivity issues and providing guidance on proper usage of networking equipment.
- Troubleshot complex multi-vendor network service provider issues.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Streamlined network management with automated monitoring tools.
Customer Support Engineer
Progressive Infovision Pvt Ltd
09.2017 - 08.2018
- To handle the links provided by Bharti Airtel and to provide Support for End to End links in IWAN operational across PAN INDIA
- ISP / ILP / NLD / MPLS Network operations and maintenance.
- Delivered end-user support by troubleshooting connectivity issues and providing guidance on proper usage of networking equipment.
- Troubleshot complex multi-vendor network service provider issues.
Managed, tracked, and coordinated problem resolution and escalation processes. - Streamlined network management with automated monitoring tools.
Education
Bachelor of Technology - Information Technology
04.2001 -
12th -
10th -
Skills
LAN and WAN support
Network operations monitoring
Interests
Reading Books
Playing Badminton
Resume Key Strengths
- Sincere and Hard work
- Good Team Player
- Willingness to learn new things.
- Excellent customer service and interpersonal Skills.
- Positive mindset & ability to learn & work efficiently
Disclaimer
I do hereby declare that all the above-mentioned information is correct to the best of my knowledge and belief.
Personal Information
Timeline
Network Operations Engineer - Diversified Network & Infra Solution Pvt. Ltd
09.2022 - Current
Network Engineer - V5 Global Services Private
04.2022 - 09.2022
Network Engineer - Vayam InfoSolution Pvt.Ltd
11.2018 - 09.2022
Customer Support Engineer - Quess Corp
08.2018 - 11.2018
Customer Support Engineer - Progressive Infovision Pvt Ltd
09.2017 - 08.2018
GBTU - Bachelor of Technology, Information Technology
04.2001 -
CBSE - 12th,
CBSE - 10th,