Dharmendra Singh

• Installation, Configuration and Administration of VMware vSphere & Horizon View Infra
• Compiled statistical data from various sources for analysis.
• Administration of Cluster, HA, DRS, FT
• Root Cause & System Log Analysis and reporting
• End Users support and Troubleshooting
• Incident and change management through Service now
• VM Creation, Update, Cloning and Deletion
• Farm and Pool creation, Recompose
• Manage VMware Dynamic Environment Manager
• Add Hosts and data stores in the existing cluster as per requirement
• Check for Firmware updates on Host hardware and Check for ESXi and VM Patches
• Check the health of all Hosts and VM objects in Vcenter
• Fetching inventory from Horizon administrator console
• Configured and tested Windows Server operating systems with roles features
• Integrated and updated software products to boost system compatibility
• Diagnosed and resolved hardware and software issues

· Work on Problem Incidents to find RCA and design deploy permanent fix for repetitive or major infrastructure issues.

· Managing Citrix Infra includes (6.5, 7.6,7.15 and Citrix Dass)

· Managing More than 11 Sites and 6000 users.

· Experience on Citrix with all phases of Windows 2008/2012/2016/2019, System Administration, Microsoft Active Directory implementation, DNS etc.

· Configure and manage Storefront, Delivery Controllers, License Server, GPO.

· Sites Creation on Web-Interface/Storefront.

· Adding New Resource Locations and Cloud Connectors. Complete connectivity troubleshooting

· Citrix DATABASE Migration Configuration.

· Handling client escalations and priority incidents.

· Responsible for creating new KB articles for newfound issues.

· Coordinated testing with end users of all applications.

· SSL Certificate Management, Certificate request, Certificate importing and Installation, Binding.

· Team handling and groom new Resources in Team.

· New Application testing and Publication

· Daily Health checks up of all the VDIs and Servers in the Citrix Farm.

· Managing the BAU environment (day to day work) activities for troubleshooting issues with Windows and Citrix servers.

· Managing Citrix user environment like managing user session, Receiver issue, application & Desktop launching issue. Machine allocation and application publishing.

· Troubleshooting the user’s sessions, server performance alerts, servers status etc. using Citrix director.

· Troubleshooting the user Profile issues, applications related issues, User login issues, VDI performance issue, system resource CPU/Memory, hard disk resource increase request etc.

· Hands on experience on the Citrix PVS. Managing and Updating the PVS Citrix desktop & server vDisk images on weekly and monthly basis as per the client requirement for any application change or monthly MS patching

· Installing & Configuring Microsoft App-v client 4.6 & 5.1.

· Publishing Applications and making them available to users through Microsoft App-v.

· Troubleshooting issues like VDA Registration, slow logons etc.

· Monitoring VDI catalog and analyzing the failed machines issue.

· Managing PVS server 7.6 (updating vdisk, creating target machines, load balancing etc.)

· Create virtual machines, install operating systems inside VM’s and install tools and configure these VM’s based on customer requirements.

· Managing VMware VSphere 6.5. (maintain resources like storage, memory etc.)

· Managing Active directory objects and group policies.

· Daily Health checks up of all the VDIs and Servers in the Citrix Farm.

· Working closely on XenDesktop issues like maintenance mode, un-registered mode, PvD issues, User profile, share drive and application issues etc.

• Provided hands-on training to team members regarding VMware administration processes.
• Reported on system status and activity using various reporting tools such as vRealize Operations Manager.
• Optimized performance by tuning parameters such as memory allocation, CPU affinity settings.
• Collaborated closely with IT teams from other departments to ensure smooth operations of all virtualized systems.
• Deployed and managed third-party applications on virtual servers.
• Assisted in troubleshooting problems related to operating systems or application software running on virtual machines.
• Monitored resource utilization to identify potential performance bottlenecks or capacity constraints.

I am managing all software installation and troubleshooting like (Aspect, CRM, Ecrm Minset.

Configure pop3 account Outlook express, Ms Outlook, Create PST, apply rules& alerts, and take backup.

Installation and maintenance of PC, Network printer

Update every computer on the network using by Symantec Antivirus (EPO Server)

updating Windows Patches by using WSUS Server.

Accept calls from Service Desk and resolve the user problem.

Configure Lotus Notes for new users, archiving, replications, and all type Troubleshooting.

I am very flexible every shift rotation wise.

Avaya IP Phone configurations and Troubleshooting.

Installed, Managed and Monitored VMware ESX3.2/ 3.5 Servers.

Created VM Session for Test Environment for testing Application before deploying to Production

Used Virtual Infrastructure Client for managing VM Machines

• Diagnose and resolve incidents related to virtual machine using documented procedures to perform responsibilities
• To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary
• Monitor VDI Infrastructure Alarms and warning and escalate to team if necessary
• Maintain all daily report of VDI Infrastructure and incident raise by user
• Data Migration
• Workaround if incident cannot be resolved
• Extensive Experience in Horizon 6.0, 7.4
• Extensive Experience in Composer server, Connection server, UAG
• Manage and create Desktop pool, Rdsh pool and Application pool.
• Resolved problems, improved operations and provided exceptional service
• Demonstrated creativity and resourcefulness through the development of innovative solutions
• Proven ability to learn quickly and adapt to new situations
• Self-motivated, with a strong sense of personal responsibility
• Applied effective time management techniques to meet tight deadlines
• Provided professional services and support in a dynamic work environment
• Identified issues, analyzed information and provided solutions to problems