Dharmesh Yadav
Overview
4
4
years of professional experience
Work History
Executive VKYC
CREDIT SAISON INDIA
06.2024 - Current
- Verified the identity of a customer through video calls and validating documentation such as pan card and signature
- Providing real time assistance to customer, guiding them through the process and troubleshooting issues
- Assisted in the video Kyc processes by providing feedback and recommendations for a system enhancement
- Managed multiple video calls simultaneously ensuring effective time management and efficient service delivery
- Verify the validated Aadhar data, ensuring accuracy and compliance with UIDAI guidelines and regulations
- Coordinate to the backend team to the process and verify updated Aadhar data ensuring timely and accurate reflection of changes
- Efficiently compared Aadhar related data with Excel records to ensure consistency accuracy across multiple data sources
- Identified fledged errors or mismatch data between Excel sheets and Aadhar records, initiating corrective actions
- Qualify as a best performer in a month of September, October and November
Video Relationship Manager
AU Small Finance Bank Limited
06.2023 - 04.2024
- Responsible for managing doing video kyc of customers
- Video kyc of a customer
- Delivering quality customer service all time
- Achieving daily target of video kyc
- Qualify as a best performer for highest productivity
- Among the top 5 performer in the month of January February and March
Virtual Relationship Leader
Yes Securities
01.2021 - 01.2023
- Responsible for managing customers with regards to trading accounts
- Activating demat account of the customer
- Delivering quality customer service all time
- One point of contact for the customer for all the securities needs
- Generated leads for demat account and trading account
- Building relationships with customers
- Making awareness among the customers about demat account
- Awarded as a best virtual relationship leader in the month of July and August 2022
- Qualified as a best performer for the month of January, February and March 2023
Education
Bachelor of Commerce - BBI
University of Mumbai
01.2020
H.S.C -
University of Mumbai
01.2017
s.s.c -
MBS Hindi High School
Skills
- Creativity
- Positivity
- Team working
Languages
- English
- Hindi
Hobbies and Interests
Playing cricket
Personal Information
- Date of Birth: 03/28/00
- Nationality: Indian
Adaptiveskills
- Creativity
- Positivity
- Team working
Timeline
Executive VKYC
CREDIT SAISON INDIA
06.2024 - Current
Video Relationship Manager
AU Small Finance Bank Limited
06.2023 - 04.2024
Virtual Relationship Leader
Yes Securities
01.2021 - 01.2023
Bachelor of Commerce - BBI
University of Mumbai
H.S.C -
University of Mumbai
s.s.c -
MBS Hindi High School