Dharmesh Singh Khichi
Udaipur
Summary
I am seeking a position in a result-oriented organization where I can utilize my skills and education for continuous growth, advancement, and learning new technologies. I managed a team of over 30 coworkers, handled resources queries, provided training to 130-150 new joiners and annually, conducted quality checks, and offered Salesforce support via various channels.
Overview
9
9
years of professional experience
Work History
Senior Quality Analyst
Arcgate
Udaipur
04.2021 - 12.2023
- Chat Support over Email, Jira, Slack, Trello & Zendesk
- Monthy Report Generation using Advanced Excel tools
- Monthly Invoice report, Team Handling, Training Conduction
- Article tagging for news readers
Quality Analyst
Arcgate
Udaipur
09.2018 - 03.2021
- Data Extraction for the assignment using different advanced excel functions
- Quality check of the reports generated
- Quality check of the updated data entry by the team
Senior Research Analyst
Arcgate
Udaipur
09.2017 - 08.2018
- Utilizing Pivot Tables and Charts for Reporting
- Data Entry
- Lead Generation
Research Analyst
Arcgate
Udaipur
08.2016 - 08.2017
- Data Entry & Report Presentations using Excel.
Front Office Executive
Hotel Krishna Niwas
Udaipur
06.2015 - 07.2016
Education
Bachelor of Business Administration
JRN University
Udaipur01-2016
Senior Secondary Education (RBSE)
Shri Jawahar Jain Shikshan Sansthan
Udaipur01-2013
Secondary Education (RBSE)
Nav Jeevan School
Udaipur01-2011
Skills
- Advanced Excel
- Online Chat Support
- Performance Tracking
- Special projects
- Team Management
- Decision-Making
- Social Media Monitoring (LinkedIn via Sales navigator)
- MS Office
- Ability to Work Under Pressure
PROJECT
- · Hightower
- · View the space
- · Urban Compass
- · Infabode
- · Doordash
- · Namastey
Affiliations
HOBBIES AND INTERESTS
- Gymming
- Playing & Watching Cricket
- Net Surfing
- Listening Music
LANGUAGES
- Hindi, English: First Language
Timeline
Senior Quality Analyst
Arcgate
04.2021 - 12.2023
Quality Analyst
Arcgate
09.2018 - 03.2021
Senior Research Analyst
Arcgate
09.2017 - 08.2018
Research Analyst
Arcgate
08.2016 - 08.2017
Front Office Executive
Hotel Krishna Niwas
06.2015 - 07.2016
Bachelor of Business Administration
JRN University
Senior Secondary Education (RBSE)
Shri Jawahar Jain Shikshan Sansthan
Secondary Education (RBSE)
Nav Jeevan School
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