Jaya Hathiya
Nagpur
Summary
Diligent Quality Auditor with strong attention to detail. Conducts thorough audits and routine reviews to reduce errors and improve conformance. Focused on identifying systematic errors and enhancing consistency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Quality Analyst
Vedantu Innovation
Banglore
06.2022 - 03.2023
- Facilitated training sessions for newly hired Quality Analysts on call quality guidelines and parameters.
- Effectively communicated weekly data through the implementation of 7 QC tools
- Demonstrated expertise in data analysis and manipulation using V-lookup, pivot tables, Split formula on a regular basis for the creation of Quality Dashboards.
- Contributed to the establishment of excellent customer experiences and Organizational Quality Values.
- Assisted in the support function of Vedantu sales team (Pan India), ensuring regular calibration and quality assurance.
- Handled escalations and conducted critical fatal audit analysis.
- Maintain 95% of quality.
- Coordinate with team members to facilitate successful onboard training for new hires.
- Ensured effective maintenance of hygiene control, disciplined call & demo practices, and shared valuable inputs on product & pricing insights to improve customer experience at Vedantu.
- Provided valuable insights and actionable strategies to enhance TTCs.
Quality Analyst
Vedantu
Bangalore
02.2021 - 06.2022
- Provided regular call audits and feedback to 50 Business Development Executives, enhancing the quality of calls and demos with a 95% accuracy rate.
- Achieved recognition as the top Quality Auditor.
- Utilized proactive techniques such as strategic planning for prospect targeting, competitive research to enhance sales strategies, organizing presentations and proposals effectively resulting in securing new business opportunities.
Senior Academic Consultant
Vedantu
Bhopal
03.2020 - 02.2021
- Imparted knowledge about ways to improve career growth through instructing on essential elements like developing a job-search plan, crafting compelling resumes, and perfecting interview capabilities.
- Organized seminars on career planning, job training programs as well as promoted work experience opportunities available to prospective candidates.
- Provided guidance to students on educational matters, including course selection and career planning.
- Consistently achieved monthly sales targets, driving growth.
Academic Counselor
Extramarks Education Pvt Ltd.
Bhopal
08.2019 - 12.2019
- Analyzed student records, test scores and other relevant data to identify strengths and weaknesses of individual students.
- Developed and implemented counseling strategies to assist students in academic, personal, social and career development.
- Provided guidance on course selection, degree requirements, transfer options, study skills and other related topics.
- Conducted one-on-one meetings with students to discuss academic goals, educational plans and post-graduation options.
Education
Master of Computer Applications - Computer and Information Sciences
Mount Carmel College
Bangalore04-2019
Skills
- HTML5, CSS
- Quality Auditing
- Quality Assurance(QA)
- Team leadership abilities
- Proficient in PowerPoint Presentations
- Data Management with SQL
- Advanced Excel Functions and Macros
- Integrating CHATGPT in Excel
- Power BI Data Visualization
- Creation of Interactive Excel Dashboards
- Lean Six Sigma Implementation
Languages
Hindi
First Language
English
Proficient (C2)
C2
Marathi
Elementary (A2)
A2
Certification
- Lean Six Sigma Green Belt by Udemy
- Microsoft Advanced Excel Certification by Udemy
- Pursuing many LinkedIn Learning Courses.
Accomplishments
- Best Auditor, 2022 in Vedantu Innovation.
Timeline
Senior Quality Analyst
Vedantu Innovation
06.2022 - 03.2023
Quality Analyst
Vedantu
02.2021 - 06.2022
Senior Academic Consultant
Vedantu
03.2020 - 02.2021
Academic Counselor
Extramarks Education Pvt Ltd.
08.2019 - 12.2019
Master of Computer Applications - Computer and Information Sciences
Mount Carmel College
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