Diligent Quality Auditor with strong attention to detail. Conducts thorough audits and routine reviews to reduce errors and improve conformance. Focused on identifying systematic errors and enhancing consistency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Quality Analyst
Vedantu Innovation
Banglore
06.2022 - 03.2023
Facilitated training sessions for newly hired Quality Analysts on call quality guidelines and parameters.
Effectively communicated weekly data through the implementation of 7 QC tools
Demonstrated expertise in data analysis and manipulation using V-lookup, pivot tables, Split formula on a regular basis for the creation of Quality Dashboards.
Contributed to the establishment of excellent customer experiences and Organizational Quality Values.
Assisted in the support function of Vedantu sales team (Pan India), ensuring regular calibration and quality assurance.
Handled escalations and conducted critical fatal audit analysis.
Maintain 95% of quality.
Coordinate with team members to facilitate successful onboard training for new hires.
Ensured effective maintenance of hygiene control, disciplined call & demo practices, and shared valuable inputs on product & pricing insights to improve customer experience at Vedantu.
Provided valuable insights and actionable strategies to enhance TTCs.
Quality Analyst
Vedantu
Bangalore
02.2021 - 06.2022
Provided regular call audits and feedback to 50 Business Development Executives, enhancing the quality of calls and demos with a 95% accuracy rate.
Achieved recognition as the top Quality Auditor.
Utilized proactive techniques such as strategic planning for prospect targeting, competitive research to enhance sales strategies, organizing presentations and proposals effectively resulting in securing new business opportunities.
Senior Academic Consultant
Vedantu
Bhopal
03.2020 - 02.2021
Imparted knowledge about ways to improve career growth through instructing on essential elements like developing a job-search plan, crafting compelling resumes, and perfecting interview capabilities.
Organized seminars on career planning, job training programs as well as promoted work experience opportunities available to prospective candidates.
Provided guidance to students on educational matters, including course selection and career planning.