Harish Pratinidhi

• Having 8+ Years of experience in L1/L2 level of Production Support and Applications.
• Involved in multiple implementations and Upgrades of applications. Provided quality support by applying understanding and knowledge of applications to maximize client ability to fully utilize all programs and application.
• Led a continuous improvement effort to reduce and enhance monitoring alerts. Achieved 50% reduction in overall ticket numbers while improving alerts we did.
• Resolved high critically and complex user tickets quickly and with high client satisfaction, also contributed in multiple major incidents calls and on a few solved the issue at hand as the technical resource. Coordinate with development and product team to resolve the issue applications, including recommending adjustments to increase performance and stability.
• Worked independently and as a team member with various technical support personal to maximize client productivity. Log Analysis, Maintaining documents of production server error log’s reports.
• Worked as a Problem Mgmt/Incident Mgmt and root cause analysis and resolve within SLAs. Involved in Application Installation, quality control, regular health check monitoring. Prepared weekly, monthly Metrics Data (Incident classification) on Monthly Basis.

ITIL Foundation Certified