Dharnesh MP

• Oversee Release Management: Manage end-to-end release management process, ensuring successful planning, coordination, and execution of software releases
• Release Planning: Collaborate with stakeholders to define release scope, objectives, and timelines, ensuring alignment with business goals and priorities
• Release Coordination: Coordinate and schedule release activities, including environment setup, code branching, build deployments, testing, and go-live activities
• Risk Management: Identify potential risks and issues related to releases, develop mitigation strategies, and ensure contingency plans are in place
• Communication and Stakeholder Management: Facilitate effective communication with stakeholders; including development teams, project managers, business owners, and customers, to provide visibility and updates on release progress
• Quality Assurance: Collaborate with quality assurance teams to define and execute release testing strategies, ensuring integrity and quality of software releases
• Continuous Improvement: Identify opportunities for process improvements in release management life-cycle, implement best practices, and drive continuous improvement initiatives
• Documentation: Create and maintain release documentation, including release plans, deployment guides, release notes, and post-release reports
• Change Management: Align with change management processes, ensuring proper documentation, impact analysis, and approval of changes before are included in release
• Team Leadership: Provide guidance and support to release team, fostering collaborative and high-performance culture, and ensuring adherence to release management best practices.

• Plan release of project deliverables and release life cycle
• Communicate project-related tasks such as plans, timelines, requirements, etc
• Between different teams
• Coordinate release schedule and resources required depending upon third-party applications, defect backlogs, planned releases, and infrastructure updates
• Identify risks that can delay release and manage them, such that scope scheduled, and quality of release is not affected
• Track progress and find issues, if any
• Always work to improve process of release
• Schedule release readiness reviews before deployment and milestone reviews after each release
• Create plans for implementation and deployment as per release schedule
• Plan and give weekly updates on release activities
• Make sure allocation of Release Engineers to every release
• Communicate with release managers from different IT departments
• Lead Go-Live activities to deploy software successfully
• Team up with relevant development teams responsible for building automation tools used to develop and deploy software
• Schedule CAB meetings to discuss release schedules with team and find roadblocks, if any
• Maintain documentation related to procedures on build and release, various notifications lists, and dependencies
• Make improvements in methodologies used for configuration management and development of software that helps to find ways to use in configuration management.

• Forward Plan release windows and cycles across portfolio
• Manage risks and resolves issues that affect release scope, schedule and quality
• Measure and monitor progress to ensure application releases are delivered on time and within budget, and that meet or exceed expectations
• Coordinate release content and effort based on service request backlog, pending service requests, third party applications, or operating system updates
• Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes
• Manage relationships and coordinate work between different teams at different locations
• Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews
• Produce Deployment, Run Books and Implementation Plans
• Weekly Release Reporting
• Communicate release details and schedules to Business as required
• Negotiate, plan and manage all release activities
• Work with release engineers to understand impacts of branches and code merges
• Maintains release schedule for all core services and ensure alignment across key partners and vendors
• Continually work towards making improvements in release process Lead and co-ordinate Go-Live activities including execution of deployment Plans and checklists
• Develops scripts and automation tools used to build, integrate, and deploy software releases to various platforms
• Participate in CAB meetings to discuss release scope and/or roadblocks
• Maintains a release repository and manages key information such as build and release procedures, dependencies, and notification lists
• Researches new software development and configuration management methodologies and technologies and analyzes their application to current configuration management needs.

• Study/Document the ASIS process and train the team in offshore to manage the Change and Release Requests
• Execution of ASIS Process at offshore and quality control on the change/release requests
• Assess the Technical and Business RISK for Major/Significant change requests and ensure the RISKs are mitigated before implementing it on Production
• Implement the new KPI’s proposed/signed off with business
• Preparation of Process documents provide the improvement areas to the onshore team to discuss with Client
• Quality control on the change requests processed by the team and provides feedbacks to the requesters and analyst
• Review/Approve the Change/release requests for the IT Maintenance windows
• Handle the escalations from customers related to Change and Release
• Act as a single point of contact between Client and for IT Maintenance windows
• Communicate/Coordinate with Service Owners for planning /scheduling Services to the ITM Maintenance Window
• Identify the improvement areas and submit the requests to the Process owners
• Monthly review with IT Maintenance Project team to do the PIR and acquired knowledge to work on the improvements
• Review the unsuccessful changes and take corrective actions to avoid the failures in future
• Review/Discuss the ongoing issues with the regional change managers on the process adherence
• Review/Approve the Non-Production work before the IT Maintenance windows and Ensure that Non-Production activities are completed before the maintenance windows
• Review the impact of the Major/Significant RFC’s with the help of CMDB and provide signoff on the scope
• Manages and ensures the KPI and SLA for the process is met
• Point of contact to discuss with customer on process related escalation, process improvements
• Responsible for the day today operation for the process
• Represents the process for any audit (internal /external)
• Working with process managers for others process like Change, Configuration team or Incident team to ensure end to end service lifecycle delivery
• Responsible for updates for process, procedure, policy and best practices followed in the organization
• Participate and responsible in publishing the service improvement related to the process
• Ensures the effectiveness (consistency) and efficiency (reliable) for the process.

· Responsible for assistance and co-ordination of all services and functions within the office, supporting the clients, solving generic as well as user specific issues, providing accurate and timely information to the managers on daily basis.

· Formed and maintained a strong network across working group and departments.

· Interacting with Tech- III Managers (Onsite Support) regarding scheduling, staffing & capacity of the Technician.

· Online troubleshooting with Covad Associates.

· Handled the queue whenever TLs requested.

· The role involves providing technical support on Systems related issues (Hardware and Software) on a B2B Service Desk platform.

· The role involves providing technical support on Systems related issues (Hardware and Software) on a B2B Service Desk platform.

· Proactive escalations and ownerships of client concerns wherever necessary.

· Effective follow-ups and ensure closure of unresolved issues.

· Creation/ Maintenance of communications on effective technical resolutions and possible Outages.

· Identifying and sustaining levels of service availability that meets business requirements.

· Adherence to organizational hygiene, maintaining CSAT. AHT and other organizational matrices.

· Handling escalation calls wherever necessary.