Dhaval Pandya

• Increase Saral payroll module utilization year on year
• Achieve a 100% client satisfaction rating for product support and training.
• Conduct successful onboarding for new clients, ensuring timely completion and smooth product adoption.
• Identify and propose customized solutions for client needs through effective process mapping and feature utilization.
• Building long term relationship by understanding their business needs and provide relevant solutions which will help in business growth and act as a trusted advisor and advocate for Saral payroll
• Manage all sales and post­sales interactions with customers through strong relationship­building, product knowledge, planning and execution.
• Conducting onboarding sessions, training webinars and workshops to educate clients on our Sarla paypack platform and SaaS features and best practices.
• Proactively identifying and addressing customer concerns, ensuring prompt issue resolutions and maintaing a high customer satisfaction.
• Collaborating with crossfunctional teams including product development and support, to ensure clients needs are met and to communicate customer feedbacks for product improvements.
• Conducting regular team trainings to keep them updated with the latest product features.
• Implementing various business development strategies within the team to improve the overall customer satisfaction and reduce the response time.

Sales Lead KRAs:

• Achieved 100 % target in new Saral payroll subscriptions and Matrix Access control software
• Identify and secure high-value contracts with new or existing clients for Saral payroll.
• Develop and implement effective sales strategies to expand market share and brand awareness for Saral payroll.
• Lead and motivate a team of eight support representatives to achieve individual and team performance targets.
• Stay current with industry trends and customer needs to identify new business opportunities and optimize sales approaches.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.