Dheepak Shanmuga Somasundaram

• Currently leading a team of 5 members where we are responsible for setting up a new Azure environment, migrating infra, applications and DB as well.
• Managed end-to-end change lifecycle across IT infrastructure.
• Chaired weekly Change Advisory Board (CAB) meetings with cross-functional teams.
• Supported change management processes for enterprise applications and infrastructure.
• Coordinating with the Process Owner and Stake holders and working towards improving the process.
• Collaborated with incident and problem management teams to ensure alignment.
• Reduced change-related incidents through improved risk assessment and validation processes.
• Taking responsibility and communicating the changes towards all stakeholders, application Teams and Business partners.
• I have conducted post-implementation reviews and tracked change success metrics.
• Collaborated with Senior Management to align change strategies with business goals to improve process efficiency.
• Tracked SLA’s and reported KPIs to executives, demonstrating measurable success.
• I was part of creating Change impact assessments and mitigation plans, for decreasing project risks and ensuring on-time delivery.
• Participated in change management activities to ensure seamless transitions during system updates or modifications.
• Maximized infrastructure efficiency with the implementation of virtualization technologies for server consolidation.
• Managed inventory of IT assets, ensuring regular updates to asset tracking systems and adhering to organizational policies for disposal or replacement.
• Optimized IT operations by implementing effective monitoring and incident management processes.
• Collaborated with upper management to drive strategy and implement new processes.
• Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
• Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
• Managing Azure Entra ID and Intune.
• Implemented CI/CD pipelines, auto-scaling, and monitoring solutions.
• Managed SSL certificates, security patching (SCCM/Batch Patch), and AAD/VM configurations.
• Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
• Enhanced team collaboration by developing and maintaining comprehensive documentation for IT procedures and policies.
• Reduced downtime during maintenance windows with careful planning, coordination, and communication among stakeholders.
• Improved system performance through proactive identification and resolution of technical issues.
• Contributed to successful project completion by coordinating closely with cross-functional teams on various initiatives.

• Conducted root cause analysis for recurring issues, resulting in long-term solutions and improved system stability.
• Reduced downtime in production environments through proactive monitoring and timely issue resolution.
• Working on Cloud technology, M/S Azure
• Migrated applications & databases to Azure (IaaS/PaaS).
• Managed IIS, AD, Shibboleth, Auth0, and Azure PowerShell scripting.
• Designed Dynatrace monitoring solutions (Synthetic, Dashboards).
• Owned ITSM Event Management and implemented End-to-End Monitoring.
• Coordinated with cross-functional teams and vendors to restore services within SLA timelines.
• Developed and maintained Incident management dashboards and reports for leadership.
• Conducted post-incident reviews and ensured implementation of corrective actions.
• Escalated high-priority incidents and ensured timely communication with stakeholders.
• Supported problem management by identifying recurring incidents and contributing to RCA.
• Collaborated with cross-functional teams to develop and implement process changes.
• Managing and identifying a Product for TaaS, IaaS and providing end-to-end monitoring for infrastructure.
• Installing and configuring the Infrastructure and Networking part in Azure portal.
• Azure Power shell scripting and Azure monitoring tools are predominately used for creating servers and monitoring the servers respectively.
• IIS Webservers Management — Provide end-to-end support to host and manage the applications including .NET, PHP, Apache.

Was deployed to Siemens Healthineers as a contractor and performing the above mentioned activities.

IIS Configuration, AD, Windows Admin, Application Support, ITSM change management.

SCCM, Nagios, AD Management.

ITIL, DNS, DHCP, Firewall Config.