Dheeraj Dwivedi
Gurugram,HR
Summary
Accomplished finance professional with strong track record at Cvent India, specializing in account reconciliation and team mentorship. Successfully streamlined accounts receivable processes, significantly enhancing operational efficiency. Demonstrates effective leadership and strategic project coordination to optimize operations and strengthen customer relationships.
Overview
9
9
years of professional experience
Work History
Senior Associate - Accounts Receivable
Cvent India
Gurugram
06.2021 - Current
- Managed collection process for past due receivables while maintaining good relationships with customers.
- Initiated legal or collection agency intervention for severely overdue accounts.
- Streamlined accounts receivable processes through automation, enhancing efficiency.
- Conducted research and created essential management reports.
- Streamlined operations to improve on-time collections and reduce invoice processing time.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
Process Developer (Finance-AR)
Genpact India Pvt. Ltd.
Noida
05.2019 - 06.2021
- Collaborated with sales team to resolve invoice discrepancies between purchase orders and invoices received from suppliers.
- Generated monthly statements for all customers with past-due balances.
- Managed aging reports for follow-up actions on unpaid invoices regularly.
- Ensured timely collection of outstanding debt through appropriate action plans.
- Researched disputed charges or incorrect billings promptly and accurately.
Agent - Collections
iQor India Services Pvt. Ltd.
Noida
03.2016 - 05.2019
- Followed fair debt practices and regulatory guidelines when managing the collections process.
- Processed payments over the phone and set up recurring drafts.
- Negotiated payment plans with delinquent account holders to facilitate debt resolution.
- Maintained accurate records of collection activities in the database system.
- Negotiated credit extensions and waivers when necessary.
Education
Bachelor of Commerce - Commerce
Dr. R. M. L. Awadh University
Faizabad, U.P.06-2014
Skills
- Account reconciliation
- Training and mentoring
- Project coordination
- Proficient in MS Office, Salesforce, Workday, and Oracle
- Debt collection and dispute resolution
- ERP systems
- Finance
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Accomplishments
- Received Awards in Each Quarter of 2023 for Different Categories.
- Awarded as Best Performer twice in 2024.
- Promoted to Senior Associate - Accounts Receivables in September 2023.
- Learned Power BI, Ms Office, Project Management and AI Prompt Engineering.
Timeline
Senior Associate - Accounts Receivable
Cvent India
06.2021 - Current
Process Developer (Finance-AR)
Genpact India Pvt. Ltd.
05.2019 - 06.2021
Agent - Collections
iQor India Services Pvt. Ltd.
03.2016 - 05.2019
Bachelor of Commerce - Commerce
Dr. R. M. L. Awadh University
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