Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Accomplishments
Certification
Timeline
Generic
DHEERAJ KAVERI

DHEERAJ KAVERI

Bangalore

Summary

SAP Functional Consultant with 1.5+ years of experience in delivering efficient customer relationship management solutions. Proficient in analyzing business processes, identifying improvement areas, and implementing CRM strategies to drive customer satisfaction. Adept at working collaboratively with cross-functional teams and skilled in SAP CRM modules.

A result-oriented professional with 1.5 years of work experience in the IT industry as a SALESFORCE Admin & Developer. Having good experience in sales cloud and service cloud. Good experience in SALESFORCE configuration like creating objects, relationships, page layouts, record types, email templates, custom settings, validation rules, workflow rules, process builder, and approval processes. Proven ability to quickly learn and apply new technologies and well-adapted to work in a fast-paced environment.

Overview

4
4
years of professional experience
1
1
Certification

Work History

SAP Functional Consultant

JIO PLATFORMS LIMITED
Bangalore
06.2022 - Current
  • Transitioned into SAP CRM and worked on the functionality testing.
  • Took care of release management of the project.
  • Upgraded to SAP Functional Consultant.
  • Prepared functional documents for the requirements.
  • Tested and delivered the requirements.
  • Co-ordinate with the testing team and made sure the issues were resolved till production.
  • Analyzing the requirements concerning SAP CRM.
  • Coordination with technical team members to reach the technical requirements.
  • Execute test plans for functional unit tests, regression tests, and system integration tests.
  • Work with quality assurance team members to conduct functional testing of implemented applications.
  • Provide production support for the implemented SAP CRM applications.
  • Map existing legacy processes into CRM system processes
  • Configuration of the CRM systems in production and non-production environments.
  • Adhere to team and departmental development standards
  • Create and maintain business processes and technical documentation.
  • Perform regular system data maintenance tasks as assigned
  • Support users by Resolving system/ Process issues, Functional analysis, and Testing.
  • Provide support to troubleshoot production support issues that arise from both technical and functional issues.
  • By understanding the overall flow of the business supported, is responsible for specific application areas and applies that knowledge to assigned projects.

Software Engineer

CLOUDEATION TECHNOLOGIES
Bangalore
09.2020 - 03.2022
  • Good experience in asynchronous processes like Future, Batch, Queue-able, and Batch-apex
  • Having good experience in writing Triggers
  • Good knowledge of using Apex data loader
  • Proficient experience in developing and deploying custom objects in SALESFORCE CRM
  • Good experience in creating SOQL and SOSL queries
  • Good experience in creating Managed and Unmanaged packages
  • Good knowledge of administration setup like managing users, Security controls, and Data management in SALESFORCE
  • Expert in analyzing and assessing business requirements and mapping these to the capabilities of the SALESFORCE application
  • Experience in setting up OWD and configuring the permissions
  • Designing security and sharing rules at object, field, and record levels for different users at different levels of organizations.

Education

BACHELOR DEGREE -

SRM INSTITUTE OF SCIENCE AND TECHNOLOGY
05.2021

CLASS XII -

NRI JUNIOR COLLEGE
05.2017

Skills

  • SAP CRM, ABAB language, SAP functions and controls, Teamwork, SAP testing protocol, Presentations, Problem-solving, and Database analysis
  • Business processes, Functional design, Requirements gathering, Data migration, Testing, Go-live support, Issue resolution, Configuration, and Integration
  • SALESFORCE CRM, APEX language, Visual studio for version control, Vlocity cards, Vlocity layouts, and Vlocity actions, Writing Apex classes & Test classes

Languages

  • English
  • Hindi
  • Telugu
  • Kannada
  • Japanese
  • German
  • Tamil

Hobbies and Interests

  • Reading
  • Photography
  • Traveling
  • Cooking
  • Hiking
  • Chess

Accomplishments

  • SALESFORCE IMPLEMENTATION, Centene Corporation is a healthcare company. The company provides a portfolio of services to government-sponsored healthcare programs, focusing on under-insured and uninsured individuals. The company operates through two segments: Managed care & Specialty services. The project focus is to serve their brokers using SALESFORCE communities to Generate quotes, Raise claims, Enrollments, and Configured service cloud to serve internal employees to serve their CRM needs.
  • Developed Apex classes and Triggers to support the custom functionality. Worked on the designing of custom reports and dashboards. Created pick lists, Dependent pick lists, Lookup & Master-Detail relationships. Created user roles and profiles, security controls, and shared settings.

Certification

  • PLATFORM DEVELOPER I
  • PLATFORM APP BUILDER
  • OMNISTUDIO DEVELOPER

Timeline

SAP Functional Consultant

JIO PLATFORMS LIMITED
06.2022 - Current

Software Engineer

CLOUDEATION TECHNOLOGIES
09.2020 - 03.2022

BACHELOR DEGREE -

SRM INSTITUTE OF SCIENCE AND TECHNOLOGY

CLASS XII -

NRI JUNIOR COLLEGE

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