Dheeraj Malviya
Chennai
Summary
Results-driven Project Planner at Saint-Gobain India Pvt. Ltd, skilled in advanced Excel and stakeholder management. Successfully enhanced order flow efficiency and improved customer experience through data analysis and cross-functional collaboration. Delivered actionable insights from NPS reports, fostering alignment with business objectives and driving process improvements.
Overview
3
3
years of professional experience
Work History
Project Planner
Saint-Gobain India Pvt. Ltd
Chennai
08.2022 - Current
- Data Analysis and Reporting: Data analysis, Dashboard, daily progress reports to track the status of key milestones. Prepare and present detailed MIS reports to business stakeholders.
- Order Flow Management: Prepare and manage monthly plans for order flow, ensuring timely and efficient tracking and execution.
- Stakeholder Management : Manage communication and coordination with business stakeholders to ensure project alignment with business goals.
- NPS Reporting: Prepare and share monthly NPS (Net Promoter Score) reports with central coordination.
- Service Management System: Working with the IT team on the implementation of the Service Management System, driving the development with valuable inputs, and defining the structure to improve overall customer experience.
- Reorder Data Analysis: Oversee customer complaint management. Analyze reorder data to identify major issues, provide insights, and collaborate with stakeholders to propose solutions.
Education
B.Tech - Civil Engineering
Tezpur Central University
Tezpur, Assam06-2022
Skills
- Data Analysis Tools: Advance Excel, Power BI
- Collaboration Tools: MS Teams
- Data Analysis
- Stakeholder management
- Cross-functional Team Collaboration
- Forecasting
- Process improvement
- Process flow formation and execution
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Accomplishments
- Received 2 Trailblazer awards for performance in Saint Gobain _ Homes and hospitality Business
Timeline
Project Planner
Saint-Gobain India Pvt. Ltd
08.2022 - Current
B.Tech - Civil Engineering
Tezpur Central University
Similar Profiles
ANKIT TIWARIANKIT TIWARI
Team Lead SAP ABAP and MDG Consultant at Saint-Gobain India Pvt LtdTeam Lead SAP ABAP and MDG Consultant at Saint-Gobain India Pvt Ltd
Narayan SamantNarayan Samant
SAP Security Consultant at Saint-Gobain India Pvt LtdSAP Security Consultant at Saint-Gobain India Pvt Ltd
GOWTHAM KGOWTHAM K
Customer Service Associate (Technician) at Saint Gobain India (PVT) LTDCustomer Service Associate (Technician) at Saint Gobain India (PVT) LTD