DHEERAJ SINGH
RELATIONSHIP OFFICER
Delhi,DL
Summary
Self-motivated Relationship Officer skilled in providing extraordinary customer service internally and externally to develop relationships and create positive customer experiences. Proven record of achieving operational efficiency and quality standards and demonstrating compliance with regulations. Exhibits exceptional analytical skills and to conceptualize proposals and provide viable solutions.
Overview
2
2
Languages
Work History
Relationship Officer
Quess Corp ltd. deputed at Axis bank ltd.
New delhi, Delhi
07.2019 - Current
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role.
- Generated new business and referral clients in partnership with financial advisors and branch team.
- Monitored issues carefully provide immediate resolution and maintain satisfaction to customer.
- Supported CASA team in mining and analyzing customer data to identify and plan for expansion and additional business.
- Developed summaries to assess each client's participation level and determine targets for follow-up plans.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Visit hub area and sourced new clint and make follow ups.
- Planned portfolio solutions after carefully analyzing clients' financial health and future requirements.
Education
MBA -
NARSEE MONJEE INSTITUTE oF MANAGEMENT STUDIES
MUMBAI 08.2021 - Current
B.COM -
MGKVP
VARANSI 06.2015 - 04.2019
Skills
Loans
Customer portfolio management
Team leadership
Relationship building and management
Product knowledge
Strategic selling
Timeline
MBA -
NARSEE MONJEE INSTITUTE oF MANAGEMENT STUDIES
08.2021 - Current
Relationship Officer
Quess Corp ltd. deputed at Axis bank ltd.
07.2019 - Current
B.COM -
MGKVP
06.2015 - 04.2019