Nikhil Kumar
Relationship Officer
Yamunanagar,Haryana
Summary
Self-motivated Relationship Officer skilled in providing extraordinary customer service internally and externally to develop relationships and create positive customer experiences. Proven record of achieving operational efficiency and quality standards and demonstrating compliance with regulations. Exhibits exceptional analytical skills and to conceptualize proposals and provide viable solutions. Innovative Relationship Manager focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Respected professional with exceptional knowledge regarding risk management.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Relationship Officer
HDFC BANK
YAMUNA NAGAR
11.2022 - Current
- Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role.
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Developed summaries to assess each client's participation level and determine targets for follow-up plans.
- Worked with clients to address and respond to client and partnership management issues.
- Managed and opened over 100 checking, saving and line of credit accounts
Delivery Rider
ZOMATO DELIVERY
YAMUNA NAGAR
02.2022 - 10.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations
- Daily 40+ order deliver
Sales Executive
OPPO MOBILE NR PVT LIMTIED
YAMUNA NAGAR
08.2017 - 02.2022
- Created and implemented effective marketing and sales strategies to increase customer engagement and revenue.
- Directed sales and marketing management staff in successful use and development of business plans and strategies.
- Suggested innovative ideas to increase sales and improve customer experience.
- Evaluated market data to develop and create business strategies and marketing plans.
- Set and achieved company defined sales goals
- Every month store sale 90% of total share is of OPPO mobiles
- Recorded accurate and efficient records in customer database
Storekeeper
ABC BAG
YAMUNA NAGAR
07.2013 - 09.2016
- Received, merchandised and arranged all shop items for visual display.
- Trained and supervised new associates in Bag, produce and administrative departments.
- Operated forklifts and hand trucks to restock department supply locations.
- Assisted customers by answering questions and suggesting merchandise.
- Communicated with vendors to discuss order discrepancies, and returned damaged merchandise or incorrect orders
- Managed over 50 customer calls per day and Increased sales by 15%
Education
12th - Economics
Haryana Board Of School Education, Bhiwani
Bhiwani 04.2012 - 03.2013
Some College (No Degree) - Computer Software And Media Applications
Haryana State Electronics Development Corporation
Yamuana Nagar 02.2014 - 03.2015
Bachelor of Arts - Economics
Kurukshetra University Distance Education
Kurukshetra 04.2017 - 10.2020
Skills
Relationship building and management
undefinedTimeline
Relationship Officer
HDFC BANK
11.2022 - Current
Delivery Rider
ZOMATO DELIVERY
02.2022 - 10.2022
Sales Executive
OPPO MOBILE NR PVT LIMTIED
08.2017 - 02.2022
Bachelor of Arts - Economics
Kurukshetra University Distance Education
04.2017 - 10.2020
Some College (No Degree) - Computer Software And Media Applications
Haryana State Electronics Development Corporation
02.2014 - 03.2015
Storekeeper
ABC BAG
07.2013 - 09.2016
12th - Economics
Haryana Board Of School Education, Bhiwani
04.2012 - 03.2013
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Similar Profiles
KAMALA SUBRAMANIANKAMALA SUBRAMANIAN
Senior Vice President and Unit Head at HDFC Bank Limited, HDFC BankSenior Vice President and Unit Head at HDFC Bank Limited, HDFC Bank
Jignesh PatelJignesh Patel
Relationship Manager at HDFC Sales Pvt. Ltd. (Group Company Of HDFC Bank)Relationship Manager at HDFC Sales Pvt. Ltd. (Group Company Of HDFC Bank)
Prodip SahaProdip Saha
Collection Officer at HDFC Bank, Bajaj Finance, Axis Bank, IDFC BankCollection Officer at HDFC Bank, Bajaj Finance, Axis Bank, IDFC Bank
Rajan GargRajan Garg
Assistant Manager at HDFC Bank LTD (HDFC Sales Pvt Ltd)Assistant Manager at HDFC Bank LTD (HDFC Sales Pvt Ltd)
KAMAL SAINIKAMAL SAINI
Accountant at Jassi IndustriesAccountant at Jassi Industries