Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Dheeraj Srivastva

Kolkata

Summary

Result-driven Operations Leader with 8+ years managing complex supply chain, logistics, and warehousing for top brands, including Uber, Blue Dart–DHL, and Dot & Key.

Proven track record in operations planning, vendor management, dispatch control, cost optimization, and multi-channel distribution.

Adept at leading large teams, scaling systems, and building SOPs that deliver measurable impact, including 95%+ SLA adherence.

Recognized for driving operational excellence, cross-functional collaboration, and data-backed decision-making in high-growth, fast-paced environments.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Operations Manager

Dot & key Wellness Ltd- Nykaa
Kolkata
10.2022 - Current
  • Key Achievements & Responsibilities:
  • Directed a pan-India warehousing, inbound, outbound, and logistics network across 10+ fulfillment centers and 30+ sales channels.
  • Managed over 800 monthly B2B appointments across more than 10 warehouses and more than 20 online/offline sales channels, with 98% SLA adherence.
  • Designed an automated dispatch tracking system (Google Apps Script and Sheets), eliminating manual errors, and ensuring seamless outbound. outbound.
  • Achieved a 15% year-over-year cost reduction via mode optimization (FTL, AIR, RAIL, Hyper-Local mode), route rationalization, and tighter vendor negotiations.
  • Led procurement to production flow, ensuring uninterrupted raw material supply, dispatch planning, and zero production downtime.
  • Built actionable dashboards for PO lifecycle, TAT, and fill rate, enabling proactive bottleneck removal and faster CXO-level decision-making.
  • Established reverse logistics controls for quick commerce partners like Blinkit, Zepto, and Instamart, reducing GRN, QC, SMP, damage claims, and shrinkage.
  • Partnered cross-functionally with Sales, Finance, and Production teams to align logistics KPIs with topline growth, and operational KPIs.

Senior Executive – Operations Planning

Blue Dart – DHL
Kolkata
11.2018 - 08.2022
  • Key Achievements & Responsibilities
  • Planned and executed over 30,000 monthly shipments across more than 20 routes; improved dispatch accuracy and cut-off compliance by 20% through optimized scheduling.
  • Increased daily hub handling capacity by 18% by re-engineering shift plans, resource allocation, and load balancing across peak and off-peak hours.
  • Reduced surface transit delays by 25%, redesigned route clusters, and improved vehicle utilization across intercity deliveries.
  • Ensured seamless upliftment of over 5,000 air shipments per month by coordinating flight slots, cargo readiness, and terminal handovers.
  • Developed and maintained MIS dashboards to track TAT, fill rates, route deviations, and vehicle turnaround, which are used for daily performance reviews and corrective planning.
  • Maintained 100% compliance on AWB, GST, KYC, and DGR documentation, aligning with DHL’s global SOPs, and eliminating regulatory errors.
  • Collaborated with 10+ cross-functional teams (linehaul, warehouse, customer care, hub ops, air cargo, and 3PL vendors) to ensure smooth execution and exception handling.
  • Supported regional leadership in capacity and 5S audits, vendor reviews, and peak season readiness, driving strategic improvements across the network.

Operations Consultant – City Operations

Uber India Systems Pvt. Ltd.
Kolkata
08.2016 - 08.2018
  • Key Responsibilities and Achievements
  • Planned and executed a driver onboarding strategy, reducing activation time by 30% through funnel redesign, digital KYC flow, and SOP rollout.
  • Built and managed a 5,000+ driver partner network, overseeing performance, earnings consistency, and issue resolution across metro and Tier 2 zones.
  • Designed and implemented driver lifecycle processes – from acquisition to churn retention – improving funnel conversions, and reactivation rates.
  • Led real-time supply-demand planning, improving ETAs, and reducing surge gaps through zoning strategy and deployment shifts.
  • Launched Uber Airport and Howrah Station operations, including queue systems, pickup logic, geo-fencing, and traffic flow design.
  • Executed zonal growth plans, new area launches, and incentive-linked partner acquisition drives in low-coverage regions.
  • Built performance dashboards tracking KPIs: ETAs, cancellations, partner activity, and fulfillment rates; drove weekly ops reviews and field audits.
  • Worked cross-functionally with policy, support, and vendor teams to maintain operational continuity and scalable partner support models.

Education

MBA - Operations & Logistics

Jaipur National University
Jaipur
05-2022

Bachelor of Science - Science

Patna University
Patna
04-2014

Skills

  • Data analysis
  • Vendor management
  • Automated systems, script-based
  • Project management: Planning and Execution
  • Supply chain distribution - B2B, B2C, D2C, GT, MT, RETAILS
  • Process improvement and re-engineering
  • Capacity planning and scaling

Accomplishments

  • Spotlight Award: UBER for launching and scaling, Airport and Howrah Station operations
  • Operations Excellence Award: BlueDart for launching remote booking systems
  • Go Getter Award: Dot & Key Ltd: launching and improving automated dispatch and appointment management systems

Certification

  • Lean Six Sigma Black Belt
  • Hardware and network engineering - JetKing

Languages

Hindi
First Language
English
Proficient (C2)
C2
Bengali
Proficient (C2)
C2

Timeline

Operations Manager

Dot & key Wellness Ltd- Nykaa
10.2022 - Current

Senior Executive – Operations Planning

Blue Dart – DHL
11.2018 - 08.2022

Operations Consultant – City Operations

Uber India Systems Pvt. Ltd.
08.2016 - 08.2018

MBA - Operations & Logistics

Jaipur National University

Bachelor of Science - Science

Patna University

Similar Profiles

CREATE PROFILE
Dheeraj Srivastva