Cloud Administrator with a proven track record at Mphasis and Wipro, specializing in cloud computing, virtualization, and automation. Demonstrated expertise in AWS, Azure, and containerization tools. Complemented by strong problem-solving and team leadership skills.
Successfully led project handovers and streamlined issue resolution, significantly enhancing operational efficiency.
• Technical Support & Troubleshooting:
• Cloud & IT Systems: Extensive hands-on experience with ServiceNow, Saviynt, Citrix, AWS AppStream, AWS Workspaces, Active Directory, SAP, Oracle, EFT, Jira, Azure AD, and Microsoft 365.
• Issue Resolution & Escalation Management: Collaborated with location and virtual support teams to clear backlog tickets and ensure timely issue resolution, minimizing downtime.