DHEERAJ TIWARI

Progressed through multiple operations and leadership roles delivering AML/KYC and financial services operations.

• Performed and managed CDD, EDD and customer onboarding activities.
• Supported high-risk customer reviews, governance reporting and quality monitoring.
• Led process transitions, conducted knowledge transfer sessions, and drove operational excellence initiatives.
• Developed expertise in regulatory compliance and customer due diligence frameworks.

Managed large-scale AML/KYC operations supporting global financial institution clients.

• Led teams responsible for customer onboarding, KYC reviews, remediation and EDD investigations.
• Managed governance reporting, quality assurance and operational risk controls.
• Oversaw beneficial ownership reviews, risk classification and documentation validation.
• Collaborated with Compliance, Legal, Risk and Client stakeholders to ensure policy adherence.
• Supported business transitions, process migrations and operational transformation programs.
• Managed workforce planning, forecasting and capacity management for 50+ FTEs.

• Led multiple AML/KYC teams supporting onboarding, periodic review and remediation processes.
• Managed performance, quality, capacity and stakeholder reporting.
• Conducted root cause analyses and implemented process improvement initiatives.
• Ensured compliance with AML regulations, client policies and operational controls.

• Delivered AML/KYC operations, quality, governance and process improvements.