Dheerendra Kumar
Summary
Executive housekeeper with 10 years of experience is looking for a suitable opportunity where I can explore my skill sets and bring them to effective use for achieving the organizational objectives by providing the clients and customers with professional and efficient services. Committed Executive Housekeeper whose superior work and build a team of dedicated cleaning staff spans over 10 years in hospitality industry. Focused on enhancing overall guest experience by providing superior and timely room cleaning.
Overview
10
10
years of professional experience
Work History
Executive Housekeeper
Clarks Inn Hotel
Aligarh
10.2023 - Current
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Collaborated with hotel management to address guest concerns, improving overall guest experience and retention rates.
- Maintained accurate records of room status information, enabling efficient room assignment processes during peak occupancy periods.
- Enhanced guest satisfaction by efficiently managing housekeeping operations and maintaining high standards of cleanliness.
Housekeeping Manager
River front resort chitrakoot
08.2022 - 07.2023
- Supervised the efficient working of housekeeping supervisor and room attendants.
- Issued cleaning equipment and supplies to the staff for respective duties.
- Confirmed with the front office for special guest requests such as flower arrangement in the room, etc.
- Make sure that the check out room is cleaned and handed over to the front office on time.
- Trained new employees for adapting to the hotel SOPs (standard operating procedures).
Housekeeping Sr. Supervisor
Movenpick hotel ibn battuta gate Dubai
10.2016 - 05.2022
- Supervise employees in the daily process of cleaning vacant and stayover guest rooms.
- Ensure all common areas are clean and represent the standards of the hotel.
- Train new employees on the duties and responsibilities of the department.
- Evaluate team member performance and adjust training based on the needs of the hotel.
- Quickly resolve guest complaints and concerns, ensuring their stay is enjoyable and they are our priority.
- Inspect all vacant ready and cleaned rooms daily to ensure corporate standards are met or exceeded at all times
Housekeeping supervisor
Golden tulip hotels Rajasthan
01.2015 - 09.2016
- Assign workers their duties and inspect the assigned area, investigate complaints regarding housekeeping services and equipment.
- Working effectively with the maintenance department on guest room maintenance needs.
- Quickly resolve guest complaints and concerns, ensuring their stay is enjoyable and they are our priority - securing returns stays when guests are in the area.
- Conduct monthly inventory count on all linen to reduce waste and theft.
- Submit daily comprehensive computer reports on room status, discrepancies, resolved issues, and repairs as required.
Room attendant
Pushkar fort spa camps & Resort Pushkar
02.2014 - 11.2014
Education
Masters (MBA) IN HOSPITALITY MANAGEMENT -
Jaipur national University Rajasthan
07.2021
Bachelor's (BSC) IN Hospitality & Hotel administration -
CSJM UNIVERSITY Campus kanpur
06.2015
Skills
- Management
- Customer service
- Time management
- Leadership
Languages
English
Hindi
Awards
- Movenpick hotel ibn battuta gate Dubai - Movenpick cherish (Heart of the house) award 2 times
- Movenpick hotel ibn battuta gate Dubai - Employee of the month
- Golden tulip hotels - Employee of the month
- Golden tulip hotels - Guest appreciation award
Hobbies and Interests
- Travelling
- Project management
- Swimming
Timeline
Executive Housekeeper
Clarks Inn Hotel
10.2023 - Current
Housekeeping Manager
River front resort chitrakoot
08.2022 - 07.2023
Housekeeping Sr. Supervisor
Movenpick hotel ibn battuta gate Dubai
10.2016 - 05.2022
Housekeeping supervisor
Golden tulip hotels Rajasthan
01.2015 - 09.2016
Room attendant
Pushkar fort spa camps & Resort Pushkar
02.2014 - 11.2014
Masters (MBA) IN HOSPITALITY MANAGEMENT -
Jaipur national University Rajasthan
Bachelor's (BSC) IN Hospitality & Hotel administration -
CSJM UNIVERSITY Campus kanpur