Summary
Overview
Work History
Education
Skills
Strengths
Domain Knowledge
Certification
Timeline
Generic

Dhilipan K

Bangalore

Summary

Experienced Lead Product Analyst with over 12 years in the IT industry, specializing in business analysis, product strategy, and stakeholder engagement. Currently leading cross-functional initiatives, collaborating with engineering, design, and business teams to transform complex requirements into scalable, user-centric solutions. Skilled at translating business needs into actionable insights, with a strong focus on aligning product outcomes with strategic goals. Comfortable working with distributing teams balancing lean product practices with fixed timelines.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Lead Product Analyst II

Photon Interactive Pvt. Ltd.
Bangalore
09.2021 - Current
  • Acted as a liaison between clients and the software development team, ensuring seamless communication and alignment on project goals.
  • Gathered and clarified client requirements through grooming sessions and stakeholder discussions.
  • Analyzed business needs and identified functional gaps as a domain expert, contributing to effective solution design.
  • Created detailed feature lists for mobile and tablet applications, along with clearly defined functional and non-functional requirements.
  • Designed information architecture diagrams to illustrate system information flow and user interaction paths.
  • Authored comprehensive user stories and acceptance criteria in both JIRA and Azure DevOps (ADO); conducted client reviews to secure story sign-off.
  • Delivered user story walkthroughs to the development team to ensure a complete understanding of the requirements.
  • Collaborated with clients and Scrum Masters to build and maintain the product backlog and sprint backlog.
  • Led and facilitated backlog grooming sessions and daily stand-ups with cross-functional teams.
  • Provided continuous requirement clarification during sprints to eliminate blockers, and accelerate development.
  • Reviewed completed user stories to ensure alignment with business expectations, and secured client approval.
  • Worked closely with the UI/UX, API, and QA teams to resolve inter-team dependencies and streamline delivery.
  • Conducted sprint demos for clients, and captured feedback for iterative improvements.
  • Generated and shared weekly feature-coverage reports to track requirement completion against the plan.
  • Participated in defect triage calls during UAT to validate and prioritize defect resolution, ensuring that only actionable defects reached development.
  • I used Postman for API response validation during application testing.
  • Provided guidance and mentorship to other business analysts to ensure the timely and quality delivery of project artifacts.
  • Supported internal audits by preparing and organizing relevant development artifacts in ADO.

Senior Business System Analyst

Conversant Software Development and Campaign Management Services LLP.
Bangalore
04.2020 - 09.2021
  • Provided timely support to clients for any interruptions in the Loyalty Program services delivered by the project.
  • Investigated client-reported issues by analyzing queries, performing in-depth research, and delivering effective resolutions.
  • Analyzed API responses for reported scenarios and documented detailed observations as comments in Azure DevOps (ADO).
  • Resolved issues within defined SLAs, ensuring all actionable items were clearly documented with concise observations and next steps.
  • Supported Reward Program server maintenance activities by delivering real-time status updates to stakeholders.
  • Executed API smoke tests using SoapUI post-maintenance to validate system stability and confirm that the Fuel Reward Program was fully operational.

Senior Business Analyst

CGI ISMC Pvt. Ltd.
Bangalore
12.2016 - 04.2020
  • Elicited and clarified requirements from the Product Owner through regular discussions and grooming sessions.
  • Acted as a domain expert, analyzing business needs, identifying gaps, and translating requirements into actionable insights.
  • Conducted impact analysis for requirement changes and product enhancements to assess downstream effects.
  • Maintained and prioritized requirements within the product backlog, ensuring alignment with business goals.
  • Effectively communicated requirements to the software development team, ensuring shared understanding and accuracy.
  • Performed periodic reviews throughout the development lifecycle to ensure that requirements were being met at each stage.
  • Participated in functional testing post-development to validate features against requirements.
  • Represented project stakeholders throughout the lifecycle, ensuring their interests were reflected in the deliverables.
  • Ensured that the Product Owner's expectations were consistently met and delivered as specified.

Business Analyst

Appsinbox Software Solutions Pvt. Ltd.
Chennai
03.2015 - 11.2016
  • Acted as a liaison between clients and the software development team to ensure clear communication and alignment of goals.
  • Elicited, analyzed, and documented business requirements through direct client interaction.
  • As a domain expert, I interpreted client needs, identified functional gaps, and translated them into clear, actionable requirements.
  • Prepared comprehensive Business Requirement Documents (BRD) and Functional Specification Documents (FSD) to guide development efforts.
  • Conducted impact analysis for scope changes or enhancements to evaluate risks and implementation feasibility.
  • Managed and prioritized requirements using the product backlog, maintaining transparency and alignment with project goals.
  • Created wireframes to visually communicate UI requirements, and enhance stakeholder understanding.
  • Effectively translated and conveyed requirements to the software development team, ensuring accuracy and clarity.
  • Performed regular reviews throughout the development lifecycle to verify that the solution met business objectives at every phase.
  • Delivered project demos to stakeholders to showcase progress and validate requirement implementation.
  • Controlled and documented change requests, ensuring structured management of evolving project scope.
  • Participated in functional testing and user acceptance testing (UAT) to ensure the delivery of high-quality solutions.
  • Represented stakeholder interests throughout the project lifecycle, serving as the voice of the customer.
  • Assured clients that their requirements were delivered accurately and to their satisfaction.
  • Facilitated regression and production testing by leveraging domain knowledge to validate system readiness.
  • Held end-to-end responsibility for successful delivery, including coordination of offshore testing activities.

Business Analyst

Unichem Consultants
Chennai
12.2012 - 03.2015
  • Acted as a liaison between the client and the software development team to ensure seamless communication and alignment of expectations.
  • Gathered and elicited detailed business requirements directly from the client through structured interactions.
  • As a domain expert, I analyzed and interpreted business needs, identified gaps, and translated them into functional specifications.
  • Prepared critical project documentation, including Business Requirement Documents (BRD) and Functional Specification Documents (FSD).
  • Conducted an impact analysis for scope changes and product enhancements to assess feasibility and downstream effects.
  • Maintained and managed requirements through a well-prioritized product backlog, in collaboration with stakeholders.
  • Designed wireframes to clearly convey user interface (UI) requirements, and support design and development discussions.
  • Effectively communicated the collected requirements to the development team, ensuring clarity and technical alignment.
  • Performed regular requirement reviews at each stage of the development lifecycle to ensure deliverables met business expectations.
  • Presented project demos to stakeholders to provide visibility on progress, and validate requirement implementation.
  • Managed and controlled change requests, ensuring structured handling of evolving requirements.
  • Participated actively in functional testing and user acceptance testing (UAT) to validate business functionality.
  • Represented stakeholder interests throughout the project lifecycle, acting as the voice of the client.
  • Ensured that all client requirements were successfully delivered and aligned with their expectations.
  • Facilitated regression and production testing using domain expertise to ensure solution stability and quality.
  • Held responsibility for the successful delivery and coordination of offshore testing efforts.

Education

MBA - Systems, Finance

PPG Business School
Coimbatore, Tamil Nadu
05-2012

Bachelor of Science - Computer Science

Koval Kalaimagal College of Arts And Science
Coimbatore, Tamil Nadu
04-2010

Skills

  • MS Visio
  • Drawio
  • Miro
  • Balsamiq
  • SQL
  • JIRA
  • ADO
  • Confluence
  • Postman (Testing)
  • ReadyAPI (Testing)
  • PowerBI (Beginner)

Strengths

  • Stakeholder Engagement
  • Requirements Gathering
  • Product Solutioning
  • Project Management
  • Change Management
  • Project Delivery
  • Agile Methodologies
  • Market Research
  • Functional Consulting
  • User Story Documentation / FDD
  • Time Management
  • Good Communication
  • Problem Solving
  • Good Interpersonal Skills

Domain Knowledge

  • E-Commerce
  • Quick Service Restaurant
  • HRMS
  • Travel Management
  • Healthcare
  • Education

Certification

  • Certified Scrum Product Owner (CSPO) from ScrumAlliance, Dec 2020.
  • Certified Scrum Master (CSM) from ScrumAlliance, Jul 2021.

Timeline

Lead Product Analyst II

Photon Interactive Pvt. Ltd.
09.2021 - Current

Senior Business System Analyst

Conversant Software Development and Campaign Management Services LLP.
04.2020 - 09.2021

Senior Business Analyst

CGI ISMC Pvt. Ltd.
12.2016 - 04.2020

Business Analyst

Appsinbox Software Solutions Pvt. Ltd.
03.2015 - 11.2016

Business Analyst

Unichem Consultants
12.2012 - 03.2015

MBA - Systems, Finance

PPG Business School

Bachelor of Science - Computer Science

Koval Kalaimagal College of Arts And Science

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Dhilipan K