Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Hi, I’m

Dhiman Mukhopadhyay

Bhubaneswar
Dhiman Mukhopadhyay

Summary

Seasoned technology lead provides hands-on oversight for complete technical guidance. Expert IT assessment and consulting over several years toward cultivating deployments, maintaining security and efficiency and generating status reports. Dedicated leadership to determine technology effectiveness in exceeding internal and governance expectations. Resourceful access to custom advisory and troubleshooting services to maintain nonstop operations.

Overview

9
years of professional experience

Work History

Infosys Ltd
Bhubaneswar

Technology Lead
02.2022 - Current

Job overview

  • Installed, configured, and maintained Windows Server operating systems.
  • Led the development of applications using Java, JavaScript, HTML5, and CSS3.
  • Performed system upgrades to hardware and software components of the server environment.
  • Monitored server performance using tools such as Task Manager, Performance Monitor, Event Viewer.
  • Provided technical assistance to users experiencing problems with their workstations or applications.
  • Created and maintained documentation related to server configurations and processes.
  • Deployed remote desktop services for end-users access to resources from multiple locations.
  • Prepared reports about server usage statistics for management review purposes.
  • Worked closely with vendors to ensure timely resolution of hardware or software issues.
  • Participated in IT department meetings to identify continuous improvement opportunities and enhance delivery of IT services to users.
  • Kept systems operating efficiently by performing necessary upgrades and repairs.
  • Created online documentation to help employees resolve day-to-day issues.
  • Implemented inventory control measures to replenish and maintain IT equipment, supplies, tools and replacement parts.
  • Planned, tested and supported high-availability infrastructures.
  • Analyzed intricate server issues and supported large enterprise and business-critical applications.
  • Executed multiple projects simultaneously and successfully on time and without errors and received appreciation for the same.
  • Planned and executed multiple activities by co-ordinating with multiple teams and client and received appreciation for the same.
  • Provided technical expertise in the installation, configuration and maintenance of VMware ESXi and vSphere environments.
  • Created and maintained virtual machines using vCenter Server.
  • Managed multiple vCenters with high availability clusters including host, storage and network components.
  • Performed daily system monitoring to ensure optimal performance of all virtualized systems.
  • Ensured compliance with industry standards for security best practices in the design and implementation of virtualization technologies.
  • Optimized End Of Campaign monthly activities resulting in error free campaigns for 14 months in a row till date and received client appreciation for the same.

Tata Consultancy Services
Kolkata

Systems Engineer
10.2019 - 02.2022

Job overview

  • Developed and implemented application support processes to ensure high availability of critical applications.
  • Provided technical guidance to users on application-related issues, including installation, configuration, upgrades and troubleshooting.
  • Evaluated existing systems for optimization opportunities and proposed changes based on best practices.
  • Assisted with the planning, testing, implementation, maintenance, monitoring and evaluation of various applications used by the organization.
  • Maintained knowledge base articles regarding common issues encountered when using supported applications.
  • Migrated Windows servers between datacenters to consolidate servers and reduce cost to client.

Capgemini India Pvt Ltd
Kolkata

Senior Analyst
01.2016 - 10.2019

Job overview

  • Performed daily system monitoring to verify the integrity of servers, networks and related systems.
  • Provided technical support for users in resolving network connectivity issues.
  • Monitored performance of networks and implemented appropriate solutions to optimize performance.
  • Installed, configured and maintained Windows Server 2008, 2012, 2016 Operating Systems.
  • Monitored system performance and identified potential issues for resolution.
  • Maintained security and ensured compliance with applicable standards and regulations.
  • Managed user accounts, permissions and access rights in Active Directory environment.
  • Performed troubleshooting of server hardware malfunctions or software errors.
  • Implemented group policies at domain level for effective management of user profiles across organization's network.
  • Resolved customer service requests related to Windows systems in a timely manner.
  • Analyzed system logs and monitored system performance using tools like SolarWinds.
  • Optimized windows server patching process resulting in reduction of server downtime by 60%.

Education

University Institute of Technology
Burdwan, West Bengal

Bachelor of Engineering from Applied Electronics And Instrumentation Engineerin
06-2014

Skills

  • Windows Administration
  • Vmware Administration
  • IT Service Management
  • Project Management
  • Team Management
  • Active Directory Management
  • Technology Governance
  • Technology Infrastructure Optimization
  • Virtualization Technologies
  • Administration and Reporting

Accomplishments

  • Rise Insta Awards for Project Delivery and Excellence in Major Activities.
  • Infy Gracias Award for Project Delivery and Expert Assistance.

Timeline

Technology Lead

Infosys Ltd
02.2022 - Current

Systems Engineer

Tata Consultancy Services
10.2019 - 02.2022

Senior Analyst

Capgemini India Pvt Ltd
01.2016 - 10.2019

University Institute of Technology

Bachelor of Engineering from Applied Electronics And Instrumentation Engineerin

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Dhiman Mukhopadhyay