Dhimant Nayak
Ahmedabad,Gujarat
Summary
Strategic and forward-thinking IT Infrastructure & Cloud Leader with 12+ years of experience driving secure, scalable, and high-performing technology environments. Expert in Microsoft Azure, Active Directory, and hybrid-cloud infrastructure with a proven track record of reducing downtime, strengthening cybersecurity posture, and enhancing operational efficiency. Skilled in leading cross-functional IT teams, implementing governance frameworks, optimizing infrastructure costs, and ensuring compliance with industry security standards. Adept at introducing modern technologies, automating workflows, and aligning IT strategy with business objectives to enable continuous service availability and organizational growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
IT System Administrator
ITGENEA Solutions PVT LTD
07.2024 - Current
- Administer Microsoft Azure and Entra ID for identity lifecycle management, including SCIM provisioning and SAML/SSO integrations to strengthen authentication security.
- Manage Microsoft Intune for endpoint security, device compliance enforcement, application deployment, and remote policy control across global users.
- Oversee full Microsoft 365 ecosystem operations (Exchange Online, SharePoint, Teams) ensuring continuous availability, email security, and collaboration efficiency.
- Optimize hybrid IT infrastructure performance through proactive updates, patching cycles, and preventive maintenance for enhanced uptime and user productivity.
- Implement robust backup, retention, and disaster recovery strategies, minimizing business disruption and ensuring operational continuity.
- Improve IT service delivery by enhancing helpdesk workflows, SLA governance, and remote troubleshooting capabilities, resulting in faster issue resolution times.
- Conduct periodic hardware and license lifecycle audits, ensuring accurate asset visibility and compliance with procurement and cost-control standards.
- Enforce organization-wide security controls including encryption policies, MFA, conditional access, and secure credential management to protect sensitive data.
- Collaborate with vendors and drive procurement efficiency while optimizing IT spending and aligning investments with business and technology roadmaps.
- Conduct IT asset management, including periodic verifications and license compliance.
- Evaluate and implement new technological solutions to enhance business operations.
Manager IT
Laxcon Steels Limited
05.2024 - 06.2024
- Directed IT operations and infrastructure across new and existing plant locations.
- Led key IT projects focused on service delivery and support enhancements.
- Implemented security awareness training programs for all employees.
- Managed the IT budget, focusing on cost optimization and strategic vendor partnerships across India.
- Ensured the creation, deployment, and maintenance of global IT standards, documentation, and processes (hardware, escalation, procurement, asset management).
- Developed and implemented IT policies to support business objectives.
- Oversaw end-user support services across all locations in India.
- Managed corporate IT inventory, backup server maintenance, and patch updates.
- Administered firewalls, Active Directory, Group Policies, antivirus systems, and wireless networks.
- Led IT asset procurement and evaluated technological solutions for business alignment.
Deputy Manager IT
Lendingkart Finance LTD
02.2017 - 05.2024
- Managed IT operations and infrastructure for corporate IT locations, providing leadership to the IT team.
- Spearheaded special projects, ensuring successful delivery of IT services, including the setup and management of a call centre server infrastructure supporting over 500 users.
- Controlled IT budgets optimized operational costs, and managed vendor relations across India.
- Directed IT security operations: developed and enforced security policies, led incident response efforts, conducted risk assessments, and safeguarded network integrity using advanced security tools.
- Implemented and managed IT policies, onboarding/offboarding procedures, and global end-user support.
- Deployed and managed production server backup solutions using Veritas software.
- Forecasted future IT needs and developed strategic plans for infrastructure upgrades and expansion.
- Administered firewalls, Active Directory, Group Policies, antivirus solutions, wireless networks, and Google Workspace.
- Managed IT asset procurement, inventory, and organization-wide periodic verifications.
- Ensured adherence to global IT standards for hardware, escalation, procurement, and asset management.
IT Executive
Precision Informatics (M) Pvt. Ltd.
01.2014 - 02.2017
- Identified and resolved computer hardware and network system issues through effective troubleshooting.
- Maintained LAN, wireless networks, and biometric devices.
- Configured and provided client-side troubleshooting for Microsoft Outlook.
- Managed shared printers, network printers, and scanners.
- Installed and updated antivirus software across the organization.
- Enhanced user experience through continuous support, training sessions, and communication of system changes.
IT Assistant
The Grand Bhagwati Hotel
07.2013 - 01.2014
- Provided comprehensive IT support, including troubleshooting hardware and network system issues.
- Maintained LAN, wireless networks, and biometric systems.
- Assisted users with Microsoft Outlook configuration and client-side problem resolution.
- Managed network printers, shared printers, and scanners.
- Ensured endpoint security through antivirus software installation and updates.
- Facilitated optimal user experience via ongoing support and system improvement communications.
IT Support Executive
Ashtech Infotech Pvt Ltd
04.2012 - 03.2013
- Diagnosed and resolved computer hardware and network system problems.
- Maintained local area networks (LAN), wireless networks, and biometric attendance systems.
- Provided Microsoft Outlook email configuration and troubleshooting support to end-users.
- Managed network and shared printing resources, including scanners.
- Installed, configured, and updated antivirus software to protect company assets.
- Delivered continuous user support and communicated system updates to ensure a positive user experience.
Education
Bachelor of Commerce (B.Com) - undefined
Gujarat University
01.2011
Higher Secondary Certificate (HSC – Class XII) - undefined
Gujarat Secondary & Higher Secondary Education Board
01.2006
Secondary School Certificate (SSC – Class X) - undefined
Gujarat Secondary & Higher Secondary Education Board
01.2004
Skills
- Microsoft Azure
- Azure AD
- Entra ID
- SCIM
- SAML
- SSO
- Microsoft 365
- Google Workspace
- Windows Server Administration
- Hybrid IT Operations
- Scalability
- Performance Optimization
- Firewall Management
- VPN Management
- Endpoint Security
- Policy Enforcement
- ISO-aligned Compliance
- Global Helpdesk
- Remote Support
- SLA Management
- ITIL
- Incident Resolution
- Problem Resolution
- IT Procurement
- Vendor Management
- Cost Optimization
- Asset Compliance
- License Compliance
Certification
- Microsoft Server Administrator – Windows Server 2012, Shark Technology, 2015
- Cisco Certified Network Associate (CCNA), Jetking Institute, 2011
- Hardware & Networking Certification, NIIT, 2010
- Mastering Linux Command Line, Udemy, Completed
Languages
Gujarati (Native)
Bilingual or Proficient (C2)
Hindi (Fluent)
Bilingual or Proficient (C2)
English (Professional Proficiency)
Advanced (C1)
Technical Expertise
Microsoft Azure (Azure AD/Entra ID, SCIM, SAML/SSO), Microsoft 365, Google Workspace, Windows Server Administration, Hybrid IT Operations, Scalability & Performance Optimization, Firewall & VPN Management, Endpoint Security, Policy Enforcement, ISO-aligned Compliance, Global Helpdesk & Remote Support, SLA Management, ITIL-based Incident & Problem Resolution, IT Procurement & Vendor Management, Cost Optimization, Asset & License Compliance
Personal Information
- Title: IT System Administrator
- Date of Birth: 1989-04-25
- Marital Status: Married
Hobbies and Interests
- Listening to Music
- Traveling
Timeline
IT System Administrator
ITGENEA Solutions PVT LTD
07.2024 - Current
Manager IT
Laxcon Steels Limited
05.2024 - 06.2024
Deputy Manager IT
Lendingkart Finance LTD
02.2017 - 05.2024
IT Executive
Precision Informatics (M) Pvt. Ltd.
01.2014 - 02.2017
IT Assistant
The Grand Bhagwati Hotel
07.2013 - 01.2014
IT Support Executive
Ashtech Infotech Pvt Ltd
04.2012 - 03.2013
Bachelor of Commerce (B.Com) - undefined
Gujarat University
Higher Secondary Certificate (HSC – Class XII) - undefined
Gujarat Secondary & Higher Secondary Education Board
Secondary School Certificate (SSC – Class X) - undefined
Gujarat Secondary & Higher Secondary Education Board
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Achieved 100% by completing Task with accuracy and efficiency.
- Collaborated with team of 5 in the development of Call center.
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany CultureInterests
Music
Traveling
Quote
Judge a man by his questions rather than his answers.
Voltaire