Dhinakaran Ebenezar .D
Senior Technicalsupport Engineer
Chennai
Summary
To work in challenging projects and environments where working with latest Seeking a position to utilize my skills and abilities in the Information Technology Industry, Willing technologies, learning and implementation, teamwork is encouraged or essential.
Having experience in Network, system, WorkStation& Server Troubleshooting. Having experience in server and system maintenance routines Having good knowledge of HP, Dell, Fujitsu Desktop ,Laptop & workstations Having good knowledge in ADS, DHCP & Domain concepts in Windows 2008. Ability to quickly upgrade new technologies and tools to stay ahead. Winning the customers satisfaction by providing them best solutions in short time
Overview
2
2
Languages
20
20
years of professional experience
Work History
Technical/Hardware Specialist
- 20 plus Years Experience serving as a technical/Hardware specialist
- Responsible for the maintenance of Servers, Desktops, Network Printers & Antivirus
- Maintaining daily controls and procedures for Corporate Clients
- Communication with Clients, Customers based on their requirement and complaints.
- Using MSTSC, Dame Ware remote administration
- Remote level Network Monitoring & Troubleshooting
- Monitoring Event logs
- Having knowledge in Outlook Express & Microsoft Outlook Configurations
- Connectivity between the clients to the Servers
- Administrating user accounts, Groups and Organization Units
- Configuring Network Protocols, TCP/IP, IP Addressing
- Configuring and troubleshooting of System peripherals & Printers
- Install and upgrade software's and hardware's
- Managing Helpdesk support & vendor coordination
- Allotting the calls to service engineers based on the priority of the calls, Open Call problem needs to be identified and solved
- Coordinating with the engineers in getting calls done in on time or is there is any problem in attending/completion of calls
- Coordinating with the customers and keeping them updated if the call is pending issues.
Sr. Technical Support Engineer
Microworld Software Services Pvt Ltd
11.2013 - Current
* Handling product demonstrations, product pres-sales support, product post-sales
technicalsupport, onsite trouble shooting and installations in heterogeneous networks.
* Co-ordinating with the RsD Team for enhancement of product features and debug the
problems.
* Troubleshooting PC related to Virus problem, Mailservers, Mail Scan samp, Software
problems.
* Providing technical support through telephone and email.
* Conduction Product training sessions for Partners and Consulting.
* Online POC and Training for clients
* Network security checkup and analyze threats.
* MDM configuration
* Troubleshoot issuesin windows, Linux, Mac.
* Pre-sales meetings s demos
* Analyze users and create security policies and groups.
* Provide support to clients with a ticketing system.
* Addressed issues and closed the case within 24 hours.
* Training forsalespersons
* Training for IT dealers and corporate company, government
* VA/PT
* DAST
* Ransomware
* Maintaining Erp software’s and handling SQL
* AntivirusUpdating andMaintenance ofServerandclientmodules
* HandledtheHardwareFirewall configuring, adding policy, creating rules, VPNpolicy
* MDM configuration
* VA-PT
* Antivirus serverconfiguration and client policy
System Administrator
Skylark Information Technologies Pvt. Ltd
06.2010 - 11.2013
Desktop Administrator
PROGRESS IT SOLUTIONS
12.2007 - 03.2010
Desktop & Network Support Engineer
R.V Info Services Pvt. Limited
09.2006 - 12.2007
- Customer: C.M.C Ltd. Chennai. (Outsourced)
Education
Bachelor of Engineering - Instrumentation & Control Engineering
Sethu Institute of Technology
Madurai 04.2001 -
Diploma - Electronics & Communication Engineering
Mohamed Sathak Polytechnic
Kilakkarai 04.2001 -
Skills
Technical support
Hardware: Assembling &Troubleshooting
Hardware: Assembling & Troubleshooting
Hardware installation
Networking maintenance
Server installations
Computer diagnostics
Database Management
Timeline
Sr. Technical Support Engineer
Microworld Software Services Pvt Ltd
11.2013 - Current
System Administrator
Skylark Information Technologies Pvt. Ltd
06.2010 - 11.2013
Desktop Administrator
PROGRESS IT SOLUTIONS
12.2007 - 03.2010
Desktop & Network Support Engineer
R.V Info Services Pvt. Limited
09.2006 - 12.2007
Bachelor of Engineering - Instrumentation & Control Engineering
Sethu Institute of Technology
04.2001 -
Diploma - Electronics & Communication Engineering
Mohamed Sathak Polytechnic
04.2001 -
Technical/Hardware Specialist
Declaration
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.
Specialization
- Installing & Configuring different windows based applications software’s
- Installing & Administrating Windows 98, 2000, XP,Win7 & 2008server OS
- LAN & WAN network monitoring
- Maintenance of LAN devices like switches and routers
- Connectivity between the clients to the Servers
- Installing Numerous software packages
- Installing and Maintaining windows patch Management
- Install and optimize Office Automation Packages including MS Office packages
- Installing , Configuring, and Maintaining Antivirus (Eset, Kaspersky, Symantec & MacAfee)