Dhinesh K R

• Application Support and Incident Management:

Proficient in handling high-priority incidents (P1/P2) and user requests, ensuring minimal downtime and rapid issue resolution.
Conduct Root Cause Analysis (RCA) and participate in RCA calls to prevent recurrence of critical issues.

• ITSM Process Management:

Well-versed in Incident, Change, and Problem Management processes, ensuring adherence to ITIL best practices.

• Application and Server Monitoring:

Monitor application servers for CPU, memory, and disk utilization, ensuring optimal performance and scalability.
Utilize AWS console for managing EC2 instances, ECS clusters, and other AWS services crucial to application infrastructure.

• Production Support and Releases:

Led numerous critical production releases for BT and AWS applications, leveraging tools like Jenkins, Mobaxterm, DBeaver, WinSCP, Postman and Toad.
Perform pre-release and post-release tasks including application restarts and health checks.

• Market Index Checkout:

Conduct daily checkouts for various Stock Market indices, ensuring accurate market open and close processes across global regions.

• Process Improvement and Automation:

Actively contributed to process improvements and automation initiatives, enhancing efficiency and reliability in operational workflows.

Skills and Tools:

• Tools: ServiceNow (SNOW), Jenkins, Mobaxterm, Toad, DBeaver, WinSCP, Postman and FileZilla.
• Skills: SQl, Unix commands, AWS, Jenkins, DevOps basics.