Dhinesh Kumar
Summary
Dynamic AMS Solution Architect with a strong record of closing deals exceeding $200 million by designing innovative, client-centric solutions that enhance operational efficiency and drive transformation. Adept at delivering compelling technical presentations, refining pre-sales strategies, and implementing automation to optimize productivity. Skilled in project management, data analysis, and cost estimation, with proven expertise in developing tailored AMS models and dashboards that align with business goals. Collaborative and detail-oriented, bringing extensive experience in client engagement, benchmarking, and knowledge management to foster continuous improvement and achieve measurable success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
AMS Solution Architect
Mphasis
05.2019 - Current
- Spearheaded Pre-Sales Initiatives: Collaborated closely with sales teams to identify client needs, delivering tailored AMS solutions that drive engagement and satisfaction.
- Innovative Solution Design: Developed bespoke AMS solutions that addressed specific client challenges, enhancing operational efficiency and effectiveness.
- Strategic Pricing Success: Successfully closed over 80 deals by implementing strategic pricing models aligned with client budgets and requirements.
- Demonstrated High-Impact Results: Closed deals totaling over $200 million, showcasing a robust track record in delivering transformative solutions.
- Implemented Automation Solutions: Boosted productivity and reduced costs by over 35% through automation within AMS engagements over 3-5 years.
- Engaging Client Presentations: Delivered persuasive presentations and product demonstrations to potential clients, effectively communicating the value and benefits of our offerings.
- Enhanced Proposal Development: Transformed AMS proposal decks to effectively communicate our value proposition, emphasizing key aspects such as Scope, Ticket Analysis, Automation Impact, and Solution Frameworks for maximum client engagement.
- Cost Estimation Expertise: Employed comprehensive cost estimation techniques to evaluate resources, labor, and overhead for AMS solutions, ensuring profitability.
- Developed Innovative Estimation Tools: Created a custom app-based estimation model for a key client, significantly contributing to securing a major contract.
- Competitive Pricing Strategy Development: Formulated diverse pricing models, including ticket-based, user-based, metal-based, and app-based estimations to meet varying client needs.
- Cross-Team Collaboration: Engaged with multiple practice teams to gather insights on estimation models, enhancing collaboration and fostering interpersonal relationships.
- Data Visualization for Executives: Developed comprehensive CIO and CXO dashboards using Power BI for an Australian biscuit manufacturer, highlighting key IT KPIs from ServiceNow tailored for executive needs.
- Industry Benchmarking Analysis: Conducted benchmarking analysis against industry standards to ensure our AMS solutions remained competitive and aligned with market trends.
- Knowledge Management Leadership: Established a knowledge management system to capture lessons learned, best practices, and reusable assets, promoting continuous improvement within the AMS practice.
- Case Study Development: Authored detailed case studies documenting both successful and unsuccessful deals to analyze success factors and refine pre-sales strategies.
Student Business Partner
Bhooklagi
09.2017 - 03.2019
- Co-founded Innovative Startup: Launched a food delivery service exclusively for college students in partnership with local restaurants in Kozhikode.
- Business Model Development: Designed and implemented an efficient business model that facilitated timely food delivery services within the college campus.
- Strategic Partnerships Management: Collaborated with restaurant partners to negotiate agreements ensuring a diverse menu tailored for student preferences.
- Effective Marketing Strategies: Created and executed targeted marketing campaigns that increased service awareness and adoption among the student community.
- Operational Oversight: Managed daily operations including order processing, logistics coordination, and customer service to ensure a seamless delivery experience.
Business Analyst
Accenture
08.2014 - 05.2017
- SDLC Coordination: Coordinated all phases of the Software Development Life Cycle (SDLC), ensuring synchronized work across teams until project completion.
- Client Liaison Role: Acted as a bridge between clients and teams to facilitate regular feedback loops throughout the project lifecycle.
- Requirements Interpretation: Translated business requirement documents into comprehensive test documentation for high-level requirement analysis.
- Stakeholder Communication Management: Liaised effectively between sponsors, stakeholders, developers, and testing teams to ensure clarity in requirements.
- Test Strategy Development: Prepared detailed test strategies including test cases, scenarios, planning documents, and daily status reports on testing progress.
- Defect Management: Executed numerous test cases and scenarios while identifying defects in coding processes for various projects.
Education
MBA -
Indian Institute of Management
Kozhikode04.2019
Bachelor of Engineering -
RV College of Engineering
Bangalore05.2014
GED -
St. Aloysius College
Mangalore04-2010
High School Diploma -
MRPL School
Mangalore03-2008
Skills
- Technical Presentation & Communication
- Advanced Problem Solving & Troubleshooting
- Requirements Gathering & Analysis
- Data Analysis & Reporting Techniques
- Budget Management & Cost Control
- Bid Management
- Project Management (Agile, Scrum, Waterfall)
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Dashboard Creation & Data Visualization
- Technical Writing & Documentation
- Client Engagement & Relationship Management
- Cost Estimation & Financial Analysis
Certification
Microsoft Azure Fundamentals
ITILv4 Fundamentals
OutSystems Business Analyst
Languages
English
Advanced
C1
Hindi
Upper intermediate (B2)
Kannada
Intermediate
B1
Tamil
Intermediate
B1
Hobbies
- Solo Traveling : Exploring diverse cultures, cuisines, and histories while building adaptability and independence.
- Sudoku : Enhancing problem-solving skills and logical thinking through daily puzzles.
- Football Analysis : Watching and analyzing football matches to understand tactics, strategies, and player performance.
- TV/Anime Series : Appreciating storytelling, character development, and cultural perspectives through diverse genres.
Timeline
AMS Solution Architect
Mphasis
05.2019 - Current
Student Business Partner
Bhooklagi
09.2017 - 03.2019
Business Analyst
Accenture
08.2014 - 05.2017
MBA -
Indian Institute of Management
Bachelor of Engineering -
RV College of Engineering
GED -
St. Aloysius College
High School Diploma -
MRPL School
Similar Profiles
TAMILSELVAN VTAMILSELVAN V
Software Test Engineer at MphasisSoftware Test Engineer at Mphasis
Sneha ManjunathaSneha Manjunatha
Data Analyst at MphasisData Analyst at Mphasis
Aditi DuttaAditi Dutta
Senior Operations Manager at MphasisSenior Operations Manager at Mphasis