Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Dhinu Anoop

Bangalore

Summary

Quality-driven professional with over 16 years of expertise in the IT industry, including 13 years of SAP experience
in product development and customer-facing within various SAP Organizations such as SAP Labs India Bangalore,
SAP America, SAP Industries, and SAP Concur, USA. Have exceptional and robust stakeholder management
experience and a people person who loves to deal with team members by mentoring and motivating them. I drive
change and accountability and embrace ambiguity
 13 years of experience implementing SAP Projects across multiple domains such as SCM, eSPP, Material
Management, Financial Accounting, Controlling, Plant Maintenance, Human Capital Management, Production
Planning, Quality Management, and Sales Distribution.
 Principal Engineering Manager at Anvay Solutions Inc, USA, since March 01, 2020. I handle numerous roles,
including Project Manager, Program Manager, Engineering Manager, Scrum Master for Inventory Control, Inventory
Barcoding, and Analytical Track of Inventory Management, covering over 50 engineers.
 Worked as Senior IT Project Manager at SAP Concur, USA. I managed three Cloud/Salesforce development teams of
size 30 as a Scrum Master and Engineering Manager, Project Manager for SAP Concur Projects, and Product Owner
for Contract Management in Callidus CPQ.
 I have positioned SAP Solution Manager 7.1 and 7.2 applications for numerous customers in the US, including
Apple, Google, PepsiCo, AbbVie, Abbot, Cargill, Costco, Cardinal Health, and many more. Excellent expertise in SAP
Solution Manager troubleshooting, initiating change and implementing re-engineering and quality improvement
processes while maintaining a positive, safe, and productive work environment.
 SAP-certified C-level communicator who can interact with C-level executives to position various SAP Products.
Good experience in delivering roadmaps and workshops for C-level executives. Also, lead custom projects tailored
to customer-specific requirements
 SAP-certified on-site team leader who can lead custom projects for SAP customers. SAP-certified Application
Operations Architect
 Have experience acting as an Agile Coach (Agile, LeSS, and Scaled Agile frameworks with Scrum or Kanban
methodology).
 Implemented Agile/Scrum in SAP Labs Solution Manager Technical Administration Teams in 2009. Worked as
Scrum Master for ten teams. Awarded one of the best Scrum Master from SAP in 2010. Later in 2011, I was awarded
a High Potential 2012
 SAP FKOM Innovation Zone Award Winner in 2014 for the Innovation of Dashboards operated by Gestures and
Voice. This solution was adopted to Product Development as Focused Insights. Awards received from various SAP
Customers on exceptional support
 customer-specific requirements
 SAP-certified on-site team leader who can lead custom projects for SAP customers. SAP-certified Application
Operations Architect
 Have experience acting as an Agile Coach (Agile, LeSS, and Scaled Agile frameworks with Scrum or Kanban
methodology).
 Implemented Agile/Scrum in SAP Labs Solution Manager Technical Administration Teams in 2009. Worked as Scrum
Master for ten teams. Awarded one of the best Scrum Master from SAP in 2010. Later in 2011, I was awarded a High
Potential 2012
 SAP FKOM Innovation Zone Award Winner in 2014 for the Innovation of Dashboards operated by Gestures and Voice.
This solution was adopted to Product Development as Focused Insights. Awards received from various SAP Customers
on exceptional support
 I hold Masters in Computer Applications & Bachelor Degree in Mathematics

Overview

18
18
years of professional experience
1
1
Certification

Work History

Principal Engineering Manager/Principal Project Manager

American Data Services
USA, WA
03.2020 - Current
  • Focus on four critical areas: Project Planning, Execution, Stakeholder Management, and People Management
  • The primary role to develop a strategy to fulfill the organizational objectives
  • Handle large-scale systems, networks and software deployment projects for consumer organizations with complete administration for design, development, deployment, and production
  • Involved in requirement gathering, analysis, design, estimation and testing of the assigned tasks in openstack
  • Implemented rally openstack benchmarking tool on the entire cloud environment
  • Written Nova, Glance, Neutron, Cinder, Keystone, Hashboard, Swift, Python client api to integrate with existing application
  • Create a strategic architectural design of the platform with networking (Keystone, lDAP), Inventory and monitoring, licensing, backup/restore
  • Understanding Python files in openstack environment and make necessary changes if neededInvolve in the development of the application using Python 3, HTML5, CSS3, AJAX

Senior IT Project Manager/Senior Scrum Master (Dev Manager)

SAP Concur
USA
07.2018 - 12.2019
  • Facilitate teams for better creativity and tries to improve the efficiency of the development team
  • Responsible for managing the scrum process with the coordination of scrum team in Agile methodology. Responsible to remove the impediments for the scrum team
  • SAP Solution Manager 7.2 Focused Build, Focused Insights for Cloud Landscape: Delivered roadmap of SAP Solution Manager 7.2 and its Add-On(Focused Build & Focused Insight) to support hybrid and cloud platform and applications deployed using Gantt Chart within the Focused Build
  • Charm was used to control changes within a system landscape from a central SAP Solution Manager system. We implemented Retrofit to facilitates the synchronization of modified objects, including both customizing and workbench elements, from the maintenance development system to the project or upgrade development system in dual-track landscapes
  • Change Request Management encompasses pre-established workflows and processes that align with the guidelines outlined in the IT Infrastructure Library (ITIL). This assists us in establishing a change management process in our organization that adheres to ITIL standards
  • Facilitated change control process to ensure efficient handling of requests related to scope modifications.
  • Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.

Senior Project Manager

SAP Industries
Bellevue
05.2017 - 07.2018
  • Customers Handled: T-Mobile USA, Microsoft Corporations USA, Costco Retail USA, Costco Wholesale USA
  • Assists during the Bid Phase of the customer engagement by providing input into the proposal especially regarding the solution delivery model (e.g Activate and Agile Delivery methodology and best business practices), project structure, organization, scoping, estimation and risk assessment
  • As a Senior Project Manager, has ability to manage complex projects or programs that require coordination of work between various parties such as: third party sub-contractors, Custom Development, SAP Global Delivery, SAP Digital Business Services
  • KEY RESPONSIBILITIES & TASKS: Opportunity Management, Delivery and Coaching and Mentoring
  • Since T-Mobile Texas, is a sensitive customer, production down situation happens most of the time, we need to in the bridge until it gets resolved, ensure resolution of issues according to engagement deliverable (right expertise at the right time), monitor progress to ensure issue resolution, and involve experts and the SAP. Support back office to solve customer’s issues
  • Connect and collaborate with delivery-, program- and product management and support product owners and architects in their leadership and influence throughout the product area
  • For Microsoft, I was assigned as rotational TQM to fix Global Escalation Issue on OpenText, which is successfully fixed Received the appreciation by Microsoft and Michael Kleinemeier who is a member of the SAP Executive Board of SAP SE who led the Digital Business Services organization for my support on fixing the issue on a priority basis
  • Good knowledge hand-on and as a team lead for custom development
  • Application Lifecycle Management (ALM) Architect
  • Credit and Risk Management: Sound knowledge in configuring Credit Control areas, Credit Data, and Credit Groups
  • Highly experienced in all phases of Software Development Life Cycle (SDLC) by Involved in the analysis, design, and development and testing phases of software development life cycle (SDLC)
  • Build application and database servers using AWS EC2 and create AMIS also using RDS for Oracle DB

SAP Solution Manager ALM Architect/Certified Scrum Master/ Agile Coach

SAP America Inc
Philadelphia, PA
11.2013 - 04.2017
  • Customers: Apple, Google, Microsoft, TMobile, Caterpillar, Abbive, Abbot, MillerCoors, ADOBE, Cardinal Health, Cargill, Costco and many more
  • I used to deliver Solution Manager Roadmaps and Workshops
  • Project Manager for first HEC Escalation at TMobile; handled more than 20 resource including Vendors
  • Served more than 30 SAP customers onsite
  • Design, architecture, development and project management for Co-Innovation Projects
  • Delivered Custom Dashboard for various customers
  • Certified in MaxAttention onsite team lead
  • Nominated to CoE Innovation Zone
  • Innovation Zone winner 2014
  • Presented in TechEd 2017
  • Empowering customers on technical implementation and usage, Initiating and driving product improvement and enhancement according to customer feedback
  • I implemented the following Proof of Concepts for SAP Solution Manager ALM Development Team in Germany. I acted as a Product Owner, Architect and Project Manager for POCs.
  • Developed project metrics to follow system build-out progress.
  • Evaluated vendor proposals for technical products or services relevant to business needs.

Principal Software Developer/Scum Master/ Development Manager

SAP Labs India
Bangalore, India
07.2008 - 10.2013
  • SAP NetWeaver Solution Manager 7.1/7.2 Development Team: Scrum Master/Principal Software Engineer, Mentor, Trainer, High Potential 2011
  • Solely implemented a Central tool in Solution Manager called Central Notification Management
  • Extensive experience in handling stakeholders as Central Notification Management is central tool and have so many internal and external customers
  • Acted as early Scrum master with a focus on guiding the teams towards improving the way they work using latest Agile principles
  • I handled 10 teams with in Technical Administration area
  • Assist the product owner with keeping the backlog groomed (Product Owner Certified)
  • Acted as a development manager when necessary
  • Foster personal development and growth of my individual team members and accompany them as coach when stepping up into new roles and responsibilities.

Software Development Team Lead

Value Chain India Pvt. Ltd
India
01.2008 - 07.2008
  • I worked as a lead to provide necessary application development support
  • Expertise in writing Java builds files
  • When run the build file generates struct files from the database provided.

Software Engineer

SGT India Pvt. Ltd
India
04.2006 - 02.2008
  • Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance
  • I worked with the responsibility of Software Product Developer for various development activities – Drilling Info, Palm Coast Data, Rapid Application Development (SGT) tool
  • Responsible for the development of data upload module using modern J2EE technologies.

Software Engineer

Human Base india Inc
India
10.2005 - 03.2006
  • This was a 6 months Container Management project using Java & Struct technologies
  • A container platform is software that creates, manages and secures containerized applications
  • Container management software allows for easier, faster networking and container orchestration.

Support Engineer/RSLF Architect

SAP
Philadelphia
03.2013 - 10.2015
  • Participated in regular meetings with management regarding project status updates.
  • I served more than 50 customers, for services like Workshop, Roadmap, Onsite team lead, work with stakeholders to get a clear picture of the scope of the project.
  • Manage Technical architecture analysis, research, design and development of new functionality and integration with key applications and services under SAP ecosystems.
  • Tailored and presented IT solutions to principles, Senior Management and managers across the region, resulting in 75% in new business.
  • Supported customer implementations and confirmed success through identification and application of repeatable best practices.
  • Monitored database performance and developed actionable improvements for underperformance.
  • Coordinated with stakeholders to ensure alignment of proposed solutions with business objectives.
  • Developed system models using automated tools to analyze performance under various operating conditions.

Education

Master of Computer Applications - Information Technology

Avinashilingam Institute For Home Science And Higher Education For Women
05.2006

Bachelor of Science - Mathematics

Christ College, University of Calicut
05.2003

Skills

  • Leadership and Management Skills
  • Architectural Design
  • Effective Communication and Interpersonal Skills
  • Task Delegation and Prioritization
  • People Management
  • Stakeholder Management
  • Project Scheduling
  • Cost Control
  • Teambuilding
  • Strategic Planning
  • Performance Updates
  • Prioritization
  • Decision-Making Skills
  • Critical Thinking
  • Organization and Time Management
  • Excellent Project & Program Management
  • Certified Scrum Master
  • Certified Product Owner
  • Certified Onsite Team Lead
  • Engineering Manager
  • SAP Sales, Pre-sales and Consulting
  • SAP Technical Quality Manager
  • Principal Architect

Accomplishments

  • Appreciation from Microsoft and Michael Kleinemeier (Former Head: Digital Business Services at SAP SE): As a rotational TQM to resolve Open Text Archiving Issue.
  • 2017 H2 Billable Utilization SPIFF: Costco as a Dev Lead, Scrum Master and Project Manager
  • Peer to Peer Recognition from Costco: For leading Costco: BW Team as a project manager from SAP
  • SAP FKOM NA Innovation Zone Winner 2014: For innovating 3D charts operated by Hand & Gestures
  • SAP High Potential 2011: Best Performer for consecutive 3 years in the SAP Product Development team as an Architect & Scrum Master
  • Peer Recognition from Paul Frankenreiter” SVP, Global COO AGS: For a Fellowship at Cargill
  • Peer Recognition from Hui Huang (SAP CoE Lead): Custom Development for Cardinal Health
  • Nominated for Architectural Curriculum in 2013 by Dinesh Rao (Vice President, Product Development at SAP Labs India): My expertise in architecting products within Technical Administration area. I was the only one nominated from entire SolMan team.

Certification

  • Project Management Professional
  • Program Management Professional
  • Agile Project Management with Microsoft Project
  • MS Project Orange Belt Certification
  • Certified Agile, LeSS and SAFe
  • Certified Scrum Master and Product Owner
  • UZSF29 OnsiteTeamlead Training US
  • Six Sigma Green Belt
  • SAP Solution Manager Run SAP Like a Factory
  • SAP Architect/Focused Build Coach (Certified)
  • Solution Manager Application Life Cycle
  • SAP Technical Quality Manager
  • SAP Solution Manager Operational Control Center Architect
  • ABAP Webdynpro Trainer
  • SAP Activate Methodology
  • ACT200 Agile Project Delivery
  • SAP NA PMM: Project Management Methodology
  • SAP Lean Development
  • Transition to Operations for SAP S/4HANA
  • Deploying SAP S/4HANA with SAP Activate and SAP Solution Manager 7.2
  • SAP S/4HANA Service Packages
  • Presales-SAP S/4HANA 1511-L2-Finance Business Scope
  • Financial Accounting in SAP S/4HANA
  • Business Process Modelling for SAP S/4HANA with SAP Solution Manager 7.2
  • S/4HANA planning with SAP Solution Manager 7.2
  • Introduction to SAP Leonardo & SAP Leonardo Innovation Services
  • Project Management with SAP Portfolio and Project Management
  • RIS - Digital Logistics and SAP Leonardo IoT for Retail Supply Chain Execution
  • Digitization hits the field: How SAP Leonardo redefines the innovation cycle in agribusiness
  • SAP S/4 HANA 1709 for Master Data Governance Expert Session: Overview Session for Mass Processing
  • SAP S/4 HANA 1709 for Master Data Governance Expert Session: Overview Session for Central Governance
  • NET310 ABAP WEBDYNPRO
  • NET310 ABAP Fundamentals, BC401 ABAP Objects
  • TQM Fundamentals
  • UADM315 - Workload Analysis AS ABA
  • Change Control Overview
  • Value Based Delivery: Training for VBD Leads (AGS_TQMVBDL01)
  • AGS_COEHANA001 - Suite on HANA for CoE Support Engineers
  • Technical reference guide on implementing SAP S/4HANA with SAP Best Practices SAP SolMan 7.2

Timeline

Principal Engineering Manager/Principal Project Manager

American Data Services
03.2020 - Current

Senior IT Project Manager/Senior Scrum Master (Dev Manager)

SAP Concur
07.2018 - 12.2019

Senior Project Manager

SAP Industries
05.2017 - 07.2018

SAP Solution Manager ALM Architect/Certified Scrum Master/ Agile Coach

SAP America Inc
11.2013 - 04.2017

Support Engineer/RSLF Architect

SAP
03.2013 - 10.2015

Principal Software Developer/Scum Master/ Development Manager

SAP Labs India
07.2008 - 10.2013

Software Development Team Lead

Value Chain India Pvt. Ltd
01.2008 - 07.2008

Software Engineer

SGT India Pvt. Ltd
04.2006 - 02.2008

Software Engineer

Human Base india Inc
10.2005 - 03.2006

Master of Computer Applications - Information Technology

Avinashilingam Institute For Home Science And Higher Education For Women

Bachelor of Science - Mathematics

Christ College, University of Calicut
Dhinu Anoop