Dhiraj Madan
Business Analyst
Bangalore
Summary
Seasoned Business Analyst, now part of Infosys, in enhancing operational excellence and job satisfaction. Excelled in data migration, scrum facilitation, and system implementation, showcasing expert problem-solving and customer focus. Achieved significant backlog reduction, demonstrating innovation management and effective staff utilization.
Overview
15
15
years of professional experience
Work History
Business Functional Specialist
Danske IT (now Acquired By Infosys)
Bangalore
10.2023 - Current
- Working as a Business Functional Specialist for the Operational Excellence Squad.
- Ensured the well-being and increased the job satisfaction in the squad.
- Reduced the backlog that had a large backlog, which was only growing. Scoped, introduced, and solved new tasks.
- Ensure progress in the implementation of the newly developed system by creating structure and calm around communication, roles, division of responsibilities, and system instruction, both internally in the squad and externally with the entire rest of the organization across banks.
- Assisted in the migration of data from legacy systems to new platforms, ensuring data integrity and accuracy.
- Facilitated all the scrum ceremonies, like sprint planning, backlog, review/retrospective, and daily stand-ups.
Business Analyst
Finacle (A Part Of Infosys)
Bangalore
04.2023 - 09.2023
- I worked as an Agile BA on the Finacle NextGen payment engine for a leading U.S. bank.
- Actively participated in stand-up calls with teams and weekly calls with the client to update the progress of the stories and discuss challenges, if any.
- Worked on JIRA tickets for change management based on severity.
- Recreated the scenarios, analyzed the defects, and bucketed the defects as Product, Configuration, or Customization.
Payment Consultant
Infosys Limited
Bangalore
04.2022 - 03.2023
- Worked as a Business Analyst on the Payments Messaging Optimization project for a leading bank headquartered in Europe.
- Writing clear and detailed user stories using the Agile Scrum methodology.
- Managing the product backlog and aligning the waterline stories for the upcoming sprint.
- Exhibiting the completed stories in the sprint demo, and also providing a sprint overview.
- Evaluating the product's progress at each iteration and acting as a primary contact.
- Setting up rule-based scanning and migration of the processes to a new platform.
Team Leader
Mashreq Bank
Bangalore
04.2019 - 03.2022
- Anchored instant payments project for the UAE region, defined the business requirements, reviewed design documents, and reviewed test plans.
- Prioritize user stories with product owners and the team during backlog grooming sessions.
- Scheduled sprint meetings and scrum calls for the ongoing project, and capturing minutes of the meeting.
- Capturing and updating the progress of the project in the Jira tool accordingly.
- Facilitated training for associates through daily coaching.
- Participated in cross-functional team-building activities.
Senior Team Member
J P Morgan Chase & CO.
Bangalore
09.2015 - 04.2019
- Assisted the business in performing UAT and providing testing results.
- I wrote sample test cases for system enhancements.
- Handled the payment clearing and investigations (SDAC) process.
- Trained the newly onboarded team members on all sub-processes.
Subject Matter Expert
ANZ Banking Group- Pvt Ltd
Bangalore
01.2010 - 09.2015
- As a fresher, I started my career in outward payments clearing, transitioning to a process that moved offshore, in which I handled inward cheque clearing, and payment clearing for retail and corporate clients.
- Performed multiple rounds of testing for system changes and UAT over the weekend.
- Allocated tasks to junior staff members daily.
- Handled ATOM activities, in which planning was done for the upcoming week's work allocation.
- Provided training and support to newly onboarded employees.
Education
Certifications - Business Analyst
IIBA
11.2021
MBA - Specializations in Human Resource Management passed in First class
Ural Federal University
Moscow06.2017
BBA - Specialization in Marketing during final year passed in First class
St. Claret College
Bengaluru, India07.2009
Skills
- Expert problem solving
- Customer focus
- Innovation management
- Staff utilization
- Process review
- Client engagement and support
Affiliations
- Played Competitive cricket under the supervision of KSCA (divisional matches)
- Traveler, movie buff and a polyglot
Accomplishments
- CBPR+ and clearing house multicurrency payment's investigation and remittance MT1xx/2xx/9xx series
- Fraud and sanction payment investigation
- UAT testing
- ISO20022 Migration - MT-MX format message implementation (PAIN, PACS and CAMT).
Timeline
Business Functional Specialist
Danske IT (now Acquired By Infosys)
10.2023 - Current
Business Analyst
Finacle (A Part Of Infosys)
04.2023 - 09.2023
Payment Consultant
Infosys Limited
04.2022 - 03.2023
Team Leader
Mashreq Bank
04.2019 - 03.2022
Senior Team Member
J P Morgan Chase & CO.
09.2015 - 04.2019
Subject Matter Expert
ANZ Banking Group- Pvt Ltd
01.2010 - 09.2015
Certifications - Business Analyst
IIBA
MBA - Specializations in Human Resource Management passed in First class
Ural Federal University
BBA - Specialization in Marketing during final year passed in First class
St. Claret College