Travelling
Dhiraj Madan
Business Analyst
Bangalore
Summary
14+ years of experience in Banking and Payments domain working as Agile BA.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
6
6
Languages
Work History
Business Functional Specialist
Danske IT (now Acquired By Infosys)
10.2023 - Current
- Working as Business Functional Specialist for operational excellence squad.
- Professionally interacted with clients to assess business requirements and determine software needs.
- Established strong relationships with clients, providing exceptional support and earning their trust as a reliable partner in achieving their goals.
- Reduced project completion time by effectively managing resources and prioritizing tasks.
- Assisting Migration projects from legacy system like papyrus, eDoc, SLS & Doc2mail to CCM.
- Monitoring CCM review queue and clearing the one in the portal.
- Optimized internal communication, fostering a positive work environment through regular team meetings and open channels for feedback.
Business Analyst
Finacle (A Part Of Infosys)
04.2023 - 09.2023
- Worked as an Agile BA on Finacle NextGen payment engine for a leading US Bank
- Actively participated in standup calls with teams and weekly calls with client to update the progress of the stories and discuss challenges if any.
- Worked on JIRA tickets for change management based on severity.
- Recreated the scenarios, analyzed the defects, bucketed the defects as Product, Configuration or Customization.
Payment Consultant
Infosys Limited
04.2022 - 03.2023
- Working as a Business Analyst in Payments Messaging Optimization project for a leading bank headquartered in Europe.
- Writing clear and detailed user stories using the Agile Scrum methodology.
- Managing product backlog and aligned the waterline stories for upcoming sprint.
- Exhibiting the completed stories in sprint demo, also provide sprint overview.
- Evaluating the product progress at each iteration and acting as a primary contact.
- Setting up rule-based scanning and Migration of the processes to new platform.
Team Leader
Mashreq Bank
04.2019 - 03.2022
- Anchored instant payments project for UAE region, defined the business requirements, reviewed design documents, reviewed test plans
- Prioritize user stories with product owners and team during backlog grooming sessions
- Scheduled sprint meeting and scrum calls for ongoing project and capturing minutes of meeting
- Capturing and updating the progress of project in Jira tool accordingly
- Facilitated training for associates through daily coaching
- Participated in cross-functional team-building activities.
Senior Team Member
J P Morgan Chase & CO.
09.2015 - 04.2019
- Assisted business in performing UAT and providing testing results
- Wrote sample test cases for system enhancements
- Handled payment clearing and investigations (SDAC) process
- Trained the newly on boarded team members on all sub processes.
Subject Matter Expert
ANZ Banking Group- Pvt Ltd
01.2010 - 09.2015
- As a fresher, started my career in outward payments clearing, transitioned a process that moved to offshore in which I handled inward cheques clearing, payment clearing to retail and corporate clients
- Performed multiple rounds of testing for system changes and UAT over the weekend
- Allocated tasks to junior staff members daily
- Handled ATOM activities, in which planning was done for upcoming week work allocation
- Provided training and support to newly on boarded employees.
Education
BBA - Specialization in Marketing during final year passed in First class
St. Claret College
Bengaluru, India 05.2006 - 05.2009
Certifications - Business Analyst
IIBA
06.2021 - 12.2021
MBA - Specializations in Human Resource Management passed in First class
Ural Federal University
Moscow 05.2015 - 05.2017
Skills
Business Analysis
Gap analysis
Customer Needs Assessment
Business Planning
Requirements Gathering
Business process improvement
Staff Management
Consulting
Software development life cycle
Microsoft Excel Mastery
Specifications Documentation
Requirements Analysis
Interests
Movie Buff
Polyglot
Playing multiple sports
Timeline
Business Functional Specialist
Danske IT (now Acquired By Infosys)
10.2023 - Current
Business Analyst
Finacle (A Part Of Infosys)
04.2023 - 09.2023
Payment Consultant
Infosys Limited
04.2022 - 03.2023
Certifications - Business Analyst
IIBA
06.2021 - 12.2021
Team Leader
Mashreq Bank
04.2019 - 03.2022
Senior Team Member
J P Morgan Chase & CO.
09.2015 - 04.2019
MBA - Specializations in Human Resource Management passed in First class
Ural Federal University
05.2015 - 05.2017
Subject Matter Expert
ANZ Banking Group- Pvt Ltd
01.2010 - 09.2015
BBA - Specialization in Marketing during final year passed in First class
St. Claret College
05.2006 - 05.2009
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