Dhiraj Mali
Pune
Summary
Senior Technical Content Writer & CMS Administrator | 14+ Years ++of Experience
Senior Technical Content Writerand CMS Administrator with 14+ years of experience in developing, managing, and optimizing technical documentation across diverse platforms.
Proficient in Content Management Systems (CMS), and ServiceNow, with expertise in global content governance, workflow automation, and documentation lifecycle management. Experienced with developing clear and concise technical documentation tailored to user needs. Prefer advanced writing skills to produce comprehensive documents that improve usability and support.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Technical Writer
Randstad Enterprise
04.2019 - Current
- Created and maintained policy, product, and feature documents.
- Coordinated with localization teams to translate technical documents into multiple languages, expanding product reach in global markets.
- Mentored junior technical writers, providing guidance on best practices and fostering professional development within the team.
- Enhanced documentation quality by implementing standardized templates and style guides for all technical materials.
- Supported sales teams with tailored documentation to demonstrate product capabilities during client presentations, leading to increased business opportunities.
- Administered global CMS and ServiceNow, collaborating with project managers, SMEs, and vendors to manage solution content.
- Created and maintained technical documents, including policies, user manuals, feature documents, FAQs, and release notes.
- Established workflows and standardized global content management processes.
- Managed SOC certification documents and ensured regulatory compliance.
- Developed self-help resources, installation guides, and localization documents.
- Authored sales enablement and marketing materials, ensuring content consistency.
- Migrated and standardized documentation across unified channels.
- Designed charts, figures, and diagrams to support technical content.
- Created, translated, and maintained resource bundle strings.
- Authored self-help documents and installation manuals for multiple company products.
Senior Technical Writer
Aarna Technologies
06.2011 - 04.2014
- Created user manuals, FAQs, installation guides, and online help systems.
- Drafted release notes, project schedules, reports, and estimates.
- Developed requirement documents, system architecture diagrams, and test plans.
- Authored user interface strings, ensuring intuitive UX documentation.
- Collaborated with UX developers, testers, and product managers throughout SDLC.
- Experienced in Agile practices, attending daily stand-ups, sprint reviews, and UAT sessions.
- Created and maintained tutorials, installation documents, and online help documents.
- Created and maintained user and system administrator documents.
- Handled technical documentation related to system infrastructure and network security.
- Created intuitive user interface strings.
Education
High School Diploma -
Ferguson College
Pune No Degree - Information And Technology
D.Y. Patil College of Engineering
Pune06-2011
Skills
- Peer review coordination
- Content strategy development
- Information architecture design
- Technical Documentation & Content Strategy
- Content Management Systems (ServiceNow, DITA, CMS)
- Information Architecture & Workflow Automation
- API Documentation & SDK Guides
- Agile & Scrum Methodologies
- Knowledge Base & Online Help Systems
- SEO for Technical Content & UX
- Tools: ServiceNow, DITA, Madcap Flare, Adobe FrameMaker, MS Visio, Photoshop, Microsoft Office, Google Suite
- Style guide adherence
Accomplishments
- Reduced customer support inquiries by 25% through intuitive self-service content.
- Cut onboarding time by 30% with improved quick-start and installation guides.
- Led documentation migration consolidating 1,000+ documents to a centralized CMS.
- Resolved product issue through consumer testing.
- Developed company-wide style guide improving consistency across 5+ teams.
- Received annual excellence award for documentation-driven user enablement.
Certification
- Advanced English Communication
- Human Resources Communication
- Business Project Management
- Business Meetings Communication
- Inter-cultural Communication
- Business Negotiations Business Presentation
Technical Profiency
Basic knowledge of manual testing and automation testing.
CSTP certification in testing tools such as basic QTP.
Understanding of SDLC and STLC
Languages: C, C++, Core Java, VB Script, XML
Framework: Hybrid Framework. Operating Systems: Windows, Linux.
Declaration
I hereby declare that the above information is accurate to the best of my knowledge.
(Mali Dhiraj Narayan)
Portfolio
FEATURED
Report
Process Doc
System
FAQ
Guide
Timeline
Senior Technical Writer
Randstad Enterprise
04.2019 - Current
Senior Technical Writer
Aarna Technologies
06.2011 - 04.2014
High School Diploma -
Ferguson College
No Degree - Information And Technology
D.Y. Patil College of Engineering
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