Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dhiraj Pandey

Thane

Summary

Procurement and supply chain professional with over 5 years of experience in end-to-end procurement operations, vendor management, contract negotiation, and purchase order processing. Proven ability to liaise between business units and vendors, analyze supplier quotes, negotiate cost-effective deals, and ensure timely order fulfillment. Proficient in using procurement platforms, including SAP, GEP SMART, and JIRA. Skilled in cost-benefit analysis, supplier evaluation, and maintaining accurate procurement documentation, aligned with compliance standards.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Senior Application Support Engineer

GEP Worldwide
Mumbai
10.2024 - 01.2025
  • Provided technical support for a range of enterprise applications, such as GEP SMART and Quantum.
  • Supported stakeholders, buyers, and suppliers in the entire procurement cycle, which includes procure-to-pay, source-to-contract, and source-to-pay processes. E.g. Onboarding suppliers, triggering PRF, registering suppliers, creating a sourcing event, project, contract, making requisitions and POs, invoice reconciliation, and more.
  • Acted as a liaison between internal stakeholders and vendors, facilitating procurement and sourcing operations.
  • Supported sourcing events, supplier onboarding, PRF triggering, PO creation, and contract finalization.
  • Collaborated with cross-functional teams to ensure seamless application performance and optimal user experience.

Senior Executive

HandelNine Global LLP
Mumbai
11.2023 - 06.2024
  • Managed vendor relationships, and negotiated terms for special order processing and exception handling.
  • Provided end-to-end support across nine global e-commerce websites, addressing and resolving technical, operational, and transactional issues through calls, emails, and ticketing systems like Zoho and JIRA.
  • Created and reviewed manual purchase orders, ensuring accuracy in quantity, vendor codes, and pricing.
  • Inspected returned products, and coordinated with suppliers to resolve issues and initiate refunds.
  • Supported the review of requisitions, and ensured proper documentation and cost tracking.

Senior Associate

WNS Global Services Pvt Ltd
Mumbai
01.2022 - 12.2022
  • Provided advanced technical support for international airline ticketing tools such as Amadeus, Sabre, and Fare Logix, ensuring seamless airline and travel booking operations.
  • Troubleshot and resolved complex booking issues, including schedule changes, fare discrepancies, and system integration errors, minimizing disruptions for global travelers.
  • Managed escalations and high-priority cases, working closely with airline partners and internal teams to resolve customer disputes, cancellations, and rebooking's efficiently.
  • Handled urgent travel cases requiring rapid re-routing and coordination across stakeholders, reflecting a high-pressure logistics management environment, similar to freight and transport operations.
  • Acted as a key liaison between customers and airline partners to resolve logistical disruptions such as schedule changes, weather delays, missed connections, and refund disputes.

Senior Associate

Wipro Ltd
Mumbai
09.2018 - 09.2021
  • Managed core supply chain activities, including order tracking, exception handling, shipment documentation (purchase orders, invoices, packing lists, customs declarations), and coordination with third-party logistics providers.
  • Processed POs for international vendors, and monitored order acknowledgments and delivery schedules.
  • Oversaw customs documentation, cost verification, and tracking of import/export shipments.
  • Handled vendor escalations, delays, and ensured resolution through coordination with logistics teams.

Education

Bachelor in Management Studies - Finance

Kirti M Doongursee College
Mumbai

Skills

  • Vendor management and sourcing
  • SAP, GEP SMART, Salesforce, and JIRA
  • Contract Negotiation and Compliance
  • Purchase Order (PO) Management
  • Cost-Benefit Analysis and RFP Evaluation
  • Procure-to-Pay (P2P), Source-to-Contract (S2C)
  • RFx (RFP, RFQ, RFI) processing
  • Order Fulfillment and Delivery Coordination
  • Product Inspection and Quality Documentation
  • Cross-functional collaboration
  • Microsoft Excel (Advanced)

Certification

  • Certified Professional in Supply Management (CPSM)
  • ITIL Certification
  • McKinsey & Company Forward Learning Program

Timeline

Senior Application Support Engineer

GEP Worldwide
10.2024 - 01.2025

Senior Executive

HandelNine Global LLP
11.2023 - 06.2024

Senior Associate

WNS Global Services Pvt Ltd
01.2022 - 12.2022

Senior Associate

Wipro Ltd
09.2018 - 09.2021

Bachelor in Management Studies - Finance

Kirti M Doongursee College

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